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ESSENTIAL FUNCTIONS

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is

ILLUSTRATIVE

ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

TASKS:

Attends and successfully completes Emergency Communications training programs with the objective of effectively operating automated call and dispatch control center workstation to receive emergency and non-emergency calls according to established protocols. Develops working knowledge of applicable State of Tennessee statutes, rules, administrative orders, policies, and procedures, as well as ECD rules, policies, and procedures. Develops working knowledge of the National Crime Information Center (NCIC) rules and regulations related to the access and dissemination of information. Develops working knowledge of geography and locations of streets, roads, addresses, public buildings, subdivisions, and other locations within and throughout Jefferson County. Answers telephone lines; assesses incoming 911 emergency and non-emergency calls; enters call data into computer for dispatch, or transfers/connects calls to appropriate department, extension, service, or agency. Maintains effective communications with caller to obtain/verify pertinent information and to comfort them until assistance arrives; initiates welfare checks on abandoned 911 calls. Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; maintains police, fire, EMS, rescue, and other responding units' activities status at all times to ensure the safety of personnel involved including those working accidents, fires, hazardous incidents, and breaks. Enters/retrieve a variety of data into/from NCIC, Computer Aided Dispatch (CAD), and related computer systems. Monitors multiple radio frequencies and responds to requests for services or records; monitors alarm systems at specific locations. Performs a variety of administrative duties and activities related to emergency communications, such as; assorted logs detailing activity including wrecker service, warrants, CAD system, dispatching, message, NCIC entries/retrievals of information, facsimiles, and teletypes. Conducts computer background checks on criminals; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer databases as requested by law enforcement officers.

ADDITIONAL FUNCTIONS

Performs administrative/clerical support tasks including but not limited to; locating and/or cross-referencing telephone numbers and addresses, researching and contacting business/residence key-holders as necessary, changing computer paper and shredding confidential material, and performing other duties as required. Takes and relays messages to local agencies; places calls for officers and supervisors; page out on-call personnel; disseminates information to various agencies.

MINIMUM QUALIFICATIONS

Candidates must possess a High School diploma or GED. Candidates must successfully pass a pre-employment screening test to assure compatibility with and an aptitude for this position. Successful candidates must also be able to pass a criminal records background investigation. During the probationary and training period, the candidate must attain

NCIC/TIES

Basic certification as well as certifications for telecommunications and Emergency Medical Dispatch (EMD) within the prescribed training period; must maintain valid certifications thereafter during the period of employment. In addition, you must meet the requirements as stated in § 7-86-205. Requirements for public safety dispatchers - (d) Except as provided in subsection (f), in addition to the requirements of subsection (c), any such person shall: Be at least eighteen (18) years of age; Be a citizen of the United States; Be a high school graduate or possess equivalency; Not have been convicted or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substances; Not have been released or discharged under other than an honorable or medical discharge from any of the armed forces of the United States; and Have a good moral character as determined by a thorough investigation conducted by the employing agency.

PHYSICAL REQUIREMENTS

Work requires long periods of attention to detail and may involve extended periods of time at a keyboard. Tasks require the ability to exert light physical effort in sedentary to light work, which may involve occasional lifting, bending, kneeling, stooping, pushing, and/or pulling of objects and materials of light weight (5-10 pounds).

PERFORMANCE APTITUDES

Verbal Aptitude:

Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Functional Reasoning:

Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning:

Requires the ability to exercise judgment, decisiveness, and creativity in situations involving the direction, control, and planning of an entire program or set of programs.

ADA COMPLIANCE

Physical Ability:

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements:

Requires the ability to perceive and discriminate sounds and visual cues or signals and the ability to communicate orally.

Environmental Factors:

Essential functions are regularly performed without exposure to adverse environmental conditions. This position is considered a Safety-Sensitive position. Applicants who pass the interview process will be subject to drug and alcohol testing. The Jefferson County 911 Emergency Communications District is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the District will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer. •This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AN EQUAL OPPORTUNITY EMPLOYER

Jefferson County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services.

Criticall Test Resources:

These links are not created or maintained by Jefferson County 911. They are helpful Criticall911.com resources for applicants to practice data entry.

Website:

http://criticall911.com/dispatcher-testing/applicants/

Practice Test:

https://thepracticetest.com/data-entry/criticall-911-dispatch-test/ F.A.

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Find & Apply For Communications / Public Relations Specialist Jobs in Jefferson City, Tennessee

911 Emergency Communications Specialist