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Digital Content Producer / Manager
Tysons, VA
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New Search Login Page Position Description Content Manager Location Tysons Corner, VA Job Category Curriculum Developers/Instructional Designers Employment Duration Full Time Apply Now Content Manager SUMMARY:
The primary function of this position is to manage the company's learning content management environment and the processes that support the lifecycle of learning content. The Content Manager serves as the primary administrator and subject matter expert for the company's Learning Content Management System (LCMS) and establishes and maintains standards, processes, and governance practices to ensure the quality, consistency, and effective management of learning content. This position works closely with instructional designers, learning technology staff, and other stakeholders to support efficient content development and publishing processes, evaluate opportunities for process and technology improvements, and ensure that learning content and related systems effectively support division and client needs.
DUTIES AND RESPONSIBILITIES
Manage the lifecycle of learning content, including authoring, review, approval, publication, revision, versioning, archiving, and retirement
Establish and maintain content governance standards, including naming conventions, metadata, templates, version control, and publishing processes
Follow Xyleme software releases and coordinate testing, communicate changes that may impact existing courses, templates, processes, or downstream systems
Serve as the primary point of contact with the LCMS vendor for support issues, enhancement requests, system updates, and product changes
Develop and maintain documentation, standard operating procedures, job aids, and other resources related to content management processes
Provide guidance and support to content creators on LCMS functionality, content standards, templates, and established processes
Monitor content management processes and identify opportunities to improve quality, efficiency, consistency, and scalability
Support the evaluation and implementation of AI-enabled content management processes and establish standards for their appropriate use
REQUIRED COMPETENCIES
Demonstrates a strong understanding of content management and learning content development processes
Demonstrates a strong understanding of LCMS capabilities, limitations, and administration
Identifies opportunities to improve processes and develops practical solutions to complex problems
Effectively documents and communicates technical processes to both technical and non-technical stakeholders
Manages multiple priorities while maintaining strong attention to detail
Collaborates effectively across teams and understands when issues or decisions require escalation
DESIRED COMPETENCIES
Maintains an understanding of current Section 508 and WCAG accessibility requirements and their application to digital learning content
Understands the relationship between learning content management systems, learning management systems, and related business systems
Demonstrates an interest in emerging learning technologies and their application to content management
Evaluates opportunities to use automation and artificial intelligence to improve content management processes
Maintains a strong customer focus and meets internal and external client commitments
EDUCATION AND EXPERIENCE
Bachelor's degree or equivalent combination of education and relevant experience
Experience working with a Learning Content Management System (LCMS) or comparable content management platform required
Experience with learning content development, content operations, or learning technology preferred
Experience developing or maintaining content standards, templates, processes, or governance practices preferred
Familiarity with digital accessibility standards, including Section 508 and WCAG
Familiarity with learning management systems and the packaging and deployment of digital learning content
Familiarity with Microsoft Office Suite and Adobe applications
Experience working with AI-enabled content development or content management tools preferred Management Concepts Is an Equal Opportunity Employer Management Concepts is an equal opportunity employer and all individuals are encouraged to apply for a position.
We are committed to equality of opportunity as established by applicable civil rights statutes and regulations for all employees and applicants. All employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. Candidate Assistance Available Should you require assistance completing an online application for employment, please contact our Human Resources Department at 703.790.9595. Back Share Apply Now