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E-Commerce Customer Service Specialist at FY International LLC E-Commerce Customer Service Specialist at FY International LLC in Windham, New Hampshire Posted in about 21 hours ago.

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full-time Company Description FY International LLC is a U.S.-based company founded in 2013 that has evolved from multi-platform e-commerce operations into an AI-driven e-commerce and logistics provider. Leveraging extensive experience in high-volume online retail across Amazon, Walmart, eBay, and other marketplaces, the company now supports sellers with AI-customized systems and services. Its flagship FYERP platform and DigiPassport Amazon SP-API module offer dedicated, end-to-end solutions for Amazon Selling Partners and multi-channel e-commerce teams. FY International delivers AI-powered operations, marketing, product selection, and analytics to help businesses optimize orders, inventory, customer service, shipping, and returns. The company also brings deep expertise in consumer electronics retail and R2V3-aligned refurbishment and reverse logistics, enhancing its lifecycle and returns capabilities. Role Description The E-Commerce Customer Service Specialist is a full-time, on-site role based in Salem, NH. This role handles day-to-day customer interactions across online marketplaces, responding to inquiries via phone, email, and messaging platforms and ensuring timely, accurate resolution of issues related to orders, deliveries, returns, and product information. The specialist will manage customer tickets, communicate with internal operations and logistics teams, and document all interactions in the company's systems. Responsibilities include monitoring customer feedback, identifying recurring issues, and suggesting process improvements to enhance the overall customer experience. The role also involves maintaining professional communication standards, following marketplace policies, and supporting ongoing initiatives to improve customer satisfaction across platforms. Qualifications Strong customer-facing skills, including Customer Support and Customer Service capabilities to manage inquiries, complaints, and resolutions effectively. Experience focused on Customer Satisfaction and Customer Experience, with the ability to identify pain points and propose improvements. Professional Phone Etiquette and clear written communication skills for interacting with customers across multiple channels. Familiarity with e-commerce platforms (such as Amazon, Walmart, eBay) and basic order management or CRM systems. Ability to work on-site in Salem, NH, with strong time management, organization, and attention to detail. Comfort handling high volumes of customer interactions while maintaining accuracy and composure. Bachelor's degree or higher required; post-secondary education or relevant certifications in customer service or business are a plus. Prior experience in e-commerce, logistics, or consumer electronics retail is beneficial. Benefits 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance ??????????? ?????Salem, NH??????? ????????? ???? 1. ?????????????????????????????????????????????????????? 2. ????????????????????????????????????????????????? 3. ?????????????????????????????????????????????????????????????????? 4. ????????????????????????????????????????????????? 5. ????????????????????? ERP ????????????????????????????? 6. ?????????????????????????????????????? KPI ??? ???? ????????????????????????????????? ??????????????????????? ???????????????????????????????? ????????????? ERP/????????? ???????????????? ??????????????????????????? ???? ?????????? +???? ?????????????????????401(K) ???? ????????????????? ???????????? ?????????