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Responsibilities Planning & Execution:

Accountable for delegating and approving campaign strategy, forecasting, and measurement/testing plans to ensure they align with client goals.

Quality & Performance:

Serve as the ultimate escalation point for campaign launch, campaign QA, data integrity compliance, and post-campaign analysis (PCA). Direct career development, coaching, and growth plans for direct reports (Supervisors and Managers). Oversee team bandwidth, staffing efficiency, and workload utilization to ensure high performance and prevent burnt-out teams.

Client Engagement:

Act as the primary activation lead and key escalation point for senior client stakeholders.

Relationship Building:

Build strong relationships across key media partners and internal teams, while resolving complex account or scoping issues independently.

Workflow Optimization:

Drive process enhancements and best practice adoption across paid social workflows. Partner with cross-functional and regional teams to identify new platform opportunities, share learnings, and showcase top-tier work. Qualifications Strong expertise in client communication, escalation handling, and paid social platform best practices. 2+ years of direct line-management experience. Proven ability to guide, mentor, and QA the day-to-day work of junior/mid-level team members (experience managing nearshore or offshored teams in LATAM is a plus). Demonstrable experience in senior client-facing roles, serving as a primary point of contact, leading strategic client calls, and setting clear expectations.

Hands-on Platform Experience:

Deep, practical familiarity inside major paid social native platforms (LinkedIn, Meta, X/Twitter, TikTok, YouTube, Pinterest, etc.). Must have direct experience working inside platform back-ends, not just high-level oversight. Proven ability to track, manage, and optimize large-scale media budgets across multiple social platforms. Exceptional verbal and written communication skills with the confidence to drive high-level strategic conversations with senior client executives. Ability to act as the primary escalation point for campaign or platform issues, providing swift and thoughtful solutions under fast-paced agency timelines.

Location:

Based near a WPP office (e.g., Los Angeles, San Francisco, New York, Chicago, Atlanta). Life at WPP Media & Benefits Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country. Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details. 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Associate Director, Social Media Activation