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Marketing Manager
Boyce, LA

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Lowes

Market Delivery Asst. Manager - XDT

Job Description

Lowe's recruiters communicate only through official @lowes.com email addresses. Lowe's encourages candidates to be cautious of unsolicited messages from personal emails, social platforms, or messaging apps. Market Delivery Asst. Manager
XDT 7225
Hwy 1 North Location Alexandria, LA (XDT) 3510 Category Supply Chain Job Id
JR02609467
Job Type Full time Department DC Managers What You Will Do The Market Delivery Assistant Manager XDT is primarily responsible for ensuring Delivery Customer Satisfaction through service and quality control standards for customers in a specific market for product purchased through Lowe's Retail Stores or Lowe's Online. Daily interactions will include coordination between the XDT (Cross Dock Terminal), 3PL delivery, Bulk Distribution Centers (BDCs), and Lowe's stores. This position works closely with crossfunctional business units, including store operations to identify and implement solutions that support successful home delivery operations, all while acting as an advocate for customers. Responsibility Statements
  • Oversees a marketbased ASA (Administrative Service Associate) team responsible for supporting final mile delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
  • Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
  • Prepares action plans, resolves problems, completes audits and identifies trends.
  • Ability to lead others to deliver business results and handle multiple tasks in a fastpaced environment.
  • Extensive knowledge of home delivery operations and processes.
  • Effective problem solving, change leadership, team orientation and empowerment skills. Ability to conduct crucial coaching conversations.
  • This position performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
  • Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving customer delivery experiences.
  • Manage and oversees daytoday operations of the Market Team, including both financial and administrative responsibilities. What you Need to Succeed Minimum Qualifications
  • Bachelor's Degree - Operations, Supply Chain, Business Administration or related field plus at least 6 years of relevant experience.
About Lowe's Lowe's Companies, Inc. (
NYSE:
LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.