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Director of Program & Product Management Aeroflow Health - 3.7 Asheville, NC Job Details 4 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Project reporting Portfolio monitoring System development product management Key Performance Indicators Software quality assurance Technology management Leading team collaboration initiatives IT portfolio management Management reporting Operational excellence initiatives Process improvement planning Escalation handling Cross-functional team management Project risk management Cross-functional communication Technical product management experience within tech Senior leadership Full Job Description Aeroflow Health - Director of Program & Product Management Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients' homes. At Aeroflow Health, we make healthcare accessible by taking a wholistic approach to how we care for our patients. We are equally passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways they can be one of the nation's top employers. As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make a meaningful impact every day. The Opportunity Aeroflow's Technology organization is seeking a Director of Program & Product Management to lead our Technical Product Management organization and Program Management Office. Reporting to the Chief Technology Officer, this Director will serve on the Technology leadership team and connect business units, product teams, shared technology services, and executive leadership. We think of this function as our mycelium network: the connective tissue through which priorities, context, decisions, risks, and resources move across the organization. This leader will strengthen that network so Aeroflow selects the right work, delivers it predictably, and demonstrates measurable business value without adding unnecessary bureaucracy. Technical Product Managers translate business strategy and customer needs into prioritized roadmaps and backlogs. The PMO coordinates delivery across product teams, shared services, vendors, and strategic initiatives. Repeatable governance makes ownership, readiness, dependencies, and risk visible. Clear reporting and performance measures show the value and health of Technology delivery. Your Primary Responsibilities We are currently seeking a Director of Program & Product Management to: Lead, develop, and hold accountable Aeroflow's Technical Product Management and Program Management Office teams. Build and continuously improve the operating model connecting business units, product teams, Engineering, shared services, and executive leadership. Establish consistent portfolio intake, prioritization, planning, capacity alignment, dependency management, and outcome-review practices. Ensure Technical Product Managers preserve business context while translating priorities into clear product outcomes, roadmaps, and executable backlogs. Ensure the appropriate stakeholders participate throughout design and delivery, including Business Operations, UX, Engineering, Architecture, QA, Security, Privacy, Compliance, Legal, HR, Learning and Development, Finance, and Data. Implement repeatable, risk-based delivery phase gates with clear entry and exit criteria, required evidence, approval owners, and documented sign-off from discovery through operational transition. Lead cross-functional programs with clear outcomes, accountable sponsors, realistic estimates, milestones, dependencies, risks, decision rights, and operational owners. Establish consistent product, project, program, and portfolio reporting for Business Unit leadership and the Executive Leadership Team, with objective health definitions and escalation thresholds. Improve estimation quality, capacity forecasting, delivery predictability, and commitment management; surface performance issues and resource conflicts early. Define KPIs that demonstrate business value and delivery health, including outcomes, adoption, time to value, forecast accuracy, predictability, quality, rework, and post-release stability. Build a culture of ownership, candid communication, early escalation, disciplined execution, and continuous improvement. Maintain knowledge of and comply with applicable laws, regulations, and company policies. Treat compliance as a condition of employment and an element of job performance. Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance Maintain HIPAA/patient confidentiality Regular and reliable attendance as assigned by your schedule Other job duties assigned Skills for Success Systems thinking and the ability to connect strategy, people, process, technology, and risk. Strong product judgment, program leadership, and a bias toward measurable outcomes. Clear executive communication that distinguishes facts, forecasts, assumptions, risks, and decisions. The ability to influence across organizational boundaries, challenge weak assumptions, and make tradeoffs explicit. A pragmatic approach to governance—introducing structure where it improves speed, quality, accountability, or auditability. Demonstrated success building high-performing teams and coaching leaders and individual contributors. Required Qualifications 10+ years of experience across product management, technical product management, program management, portfolio management, or related technology disciplines. 5+ years of people leadership experience, including responsibility for product, program, project, or portfolio teams. Experience operating at a Director or comparable organizational leadership level. Demonstrated success leading complex, cross-functional technology portfolios and enterprise programs. Experience building or materially improving product, program, portfolio, and delivery-governance practices. Strong understanding of software product development, engineering delivery, estimation, quality assurance, shared services, and operational readiness. Experience establishing executive reporting, delivery KPIs, formal approvals, and risk-escalation practices. Strong written, presentation, and executive communication skills. You might also have Experience in healthcare, DME, financial services, or another regulated industry. Familiarity with HIPAA, HITRUST, NIST-aligned controls, privacy, or comparable regulatory requirements. Experience with cloud platforms, enterprise applications, modernization, legacy systems, or hybrid infrastructure. Familiarity with

AWS, SQL

Server, Jira, DevOps, portfolio financial management, vendor management, or benefits realization. What we look for We are looking for a pragmatic, hands-on leader who creates clarity across a complex organization and strengthens Technology's role as an accountable delivery partner. This leader connects people, information, and decisions without becoming a bottleneck; surfaces weak signals early; and balances speed with quality, control, reliable commitments, and visible business outcomes. What Aeroflow Offers Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and

SO MUCH MORE!

! Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements: Family Forward Certified Great Place to Work Certified Inc. 5000 Best Place to Work award winner HME Excellence Award Sky High Growth Award If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you! Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.