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Clinical Account Executive

STGi is currently seeking a Clinical Account Executive to support our Federal Occupational Health (FOH) contract in Rockville, MD.

JOB SUMMARY

The Account Executive (AE) is responsible for the strategic management of the FOH customer relationship . The incumbent works collaboratively with other FOH service components to ensure that service delivery is integrated and seamless to the customer . AEs are responsible for supporting and managing the customer experience ensuring that the customer is highly satisfied with the quality of services received . The AE works in coordination with the assigned Federal POC for each customer to arrange strategic meetings with customers and FOH SME's, in response to customer requests for new or changes to services and to anticipate future needs through ongoing customer assessment. Provides relevant details and information to Account Analyst team to assist with drafting, vetting, and seeking the approval to finalize scope documentation and IAAs, in consultation with the appropriate SME's . The individual assists in the coordination of service matters including basic service charges, ongoing service performance, and service improvement initiatives . Work products support FOH's Strategic Narrative and customer agency's vision, goals, and values .

ESSENTIAL FUNCTIONS

Clinical The Joint Commission (TJC) - Quality and Safety Must possess a basic knowledge of TJC standards and accreditation and what it means to FOH and the services it offers to customers. Must be able to effectively communicate this information to customers. Consults with Customer Agreement Manager (CAM) to ensure new services requested by customers comply with TJC standards and government regulations that dictate the services FOH may provide to federal employees. Has a basic knowledge of the policies and SOPs that govern the provision of clinical services at FOH and ensures that the FOH staff follow these policies and procedures. Complies with FOH policies and SOPs that pertain to Account Executives. When made aware of a safety event, ensures that are reported in accordance with the FOH Safety Event Reporting System . When safety events are reported to the AE by a customer, collects relevant information and provides this information directly to the CAM, Federal POC, and the FOH Risk Manager. Understands and complies with the provisions of the Privacy Act that apply to the medical information contained in FOH records and any verbal communication of PII/PHI related to any FOH client (patient). Has basic knowledge of occupational safety and health principles. Has fundamental understanding/working knowledge of all services provided within CHS and knows appropriate SMEs to involve in the development of new offerings of services to new or existing customers. Always involves CAMs in meetings related to the offering of new services. Service Operations Engages CAM and CHS SMEs to assist in the identification of clinical services addressing customer needs and supported by FOH capabilities. Facilitates communication of service delivery issues from customer to CAM and other clinical SMEs including RCM . Although the AE does not address clinic operational issues directly with the OHC staff, s/he does ensure both CAM and RCM are informed related to OHC service delivery or outreach issues . Communicates progress on resolution of issues to customer and shares additional information directly with clinical team as received. Takes the lead on engaging all relevant stakeholders (OPAQ, RCMs, and COC) for the opening, moving, or closing of clinics within assigned area . Coordinates with OPAQ on space design and/or other environment of care factors. Ensures the clinical team (CAM and RCM/ACM) is engaged at the earliest possible opportunity when a customer requests a new clinic or expanded services. Utilizes FOH/PSC branding as directed. Collects and provides to the Account Analyst detailed information to assist Visit the Employer site for more details