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Sales
Account Manager / Representative
California City, CA
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Serve as the primary business contact for the The Home Depot's U.S. headquarters merchandising team, managing day-to-day communication and the full commercial process, including order negotiations, quotations, contract discussions, new product introductions, and order fulfillment. Develop a deep understanding of The Home Depot's purchasing processes, supplier policies, and category strategies. Develop relevant product solutions, drive new product listings and SKU expansion, and achieve channel sales targets. Manage commercial matters related to order fulfillment, inventory, payment terms, returns, exchanges, and claims. Coordinate closely with supply chain and operations teams in China to resolve customer needs and maintain a healthy supplier account. Monitor category trends, competitor activities, market feedback, and customer needs within the The Home Depot product. Communicate key insights to the product teams in China and support the optimization of products, pricing, and promotional strategies. Build and maintain strong, long-term relationships with The Home Depot buyers, merchants, and category management teams. Identify incremental business opportunities and expand into additional categories and areas of cooperation. Prepare weekly and monthly channel sales reports, review sales performance and data, identify business risks and opportunities, and drive the achievement of business objectives.
Job Requirements:
Legally authorized to work in the United States and able to work locally in the U.S. Fluent in written and spoken English, with the ability to independently conduct commercial discussions and negotiations with retail buyers. Experience working directly with The Home Depot is strongly preferred, with a solid understanding of B2B purchasing and supplier processes within major North American retailers and big-box retail channels. Experience in tools, hardware, or home improvement categories is a plus. Proven experience in B2B key account sales or account management, with a strong understanding of the full commercial process, including quotations, contracts, orders, and payment terms. Strong commercial negotiation and cross-functional collaboration skills, with the ability to independently handle complex issues involving customer complaints, claims, and supply chain challenges. Results-oriented, resilient under pressure, proficient in Microsoft Office, and equipped with basic data analysis capabilities. Understanding of cross-border supply chain operations and the ability to collaborate efficiently with China-based teams across different time zones.
