Find & Apply For Account Manager / Representative Jobs in Portland, Maine

Account Manager Glacial Multimedia is a digital marketing and web development agency serving elective medical practices nationwide. We're looking for an Account Manager to join our existing AM team and own the relationship with our clients: someone who genuinely likes people, someone who can walk a nervous new client through their first month, catch a problem before the client even notices it, and turn "here's your report" into a conversation the client actually looks forward to. Day to day you'll be the point person for the client relationship, from the first onboarding call through every check-in after. You're the calm, organized voice clients trust to tell them what's happening, what's working, and what's next, and the internal orchestrator making sure the rest of the team actually delivers on it. While the day to day will vary, you'll work on things like: Running onboarding and monthly reporting calls, identifying goals and expectations on scope, timelines, and results from day one. Being the client's go-to person, the one they call when something's on their mind. Spotting risks, concerns, or opportunities before they turn into a problem, and saying something about it early. Translating what a client actually wants into tasks your internal team can run with. Coordinating designers, developers, content writers, and marketing specialists to keep everything on track. Keeping clients so in-the-loop that "neglected" isn't a word they'd ever use to describe working with you. Spot the next big opportunity for a client, whether it's a strategy update or something new entirely, and get them excited enough to say yes.

Requirements:

3+ years in a client-facing role at a digital, agency, or professional services company. Do not apply if you've never owned a client relationship before. Excellent follow-through, you don't let things slip, and you don't need reminders. Comfortable leading a conversation, not just sitting in on one. Sharp communication skills, written and spoken; clients should always know exactly where things stand. A working knowledge of websites and digital marketing, enough to speak the language with clients and internal teams alike. Experience with CRM and project management tools (HubSpot, Basecamp, or similar).

Preferred:

Experience in a healthcare, medical, or elective-medical marketing environment. A knack for making people feel heard even in a hard conversation. A sense of humor. This is a full-time role, 40 hours a week, based in our Portland, Maine office.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Portland, ME 04102