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Customer Relations Management Representative - Full Time

The Timken Company - North Canton, OH Posted on 08/31/26 (

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What Timken makes possible begins with you.

Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our pl and beyond. New employees can start contributing right away, and t are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Purpose and Scope

The position will offer proactive account management to support growth and provide a best-in-class customer experience. The assigned customer base will be from the original equipment or aftermarket channels. Aftermarket includes both industrial distribution and automotive aftermarket. The employee will serve as a primary contact for customers to address aprehensive set of activities in the order-to-cash business process. Often requires advanced problem-solving skills and management ofplex situations. Will require ability to influence and mentor peers.

Responsibilities

Comprehensive account responsibility includes price and delivery quotations, order entry and scle changes, forecasting, expediting, order book management and maintaining customer master information.

Collaborate with sales, supply chain, manufacturing and other internal partners to effectively manage their accounts and address any issues that impact our delivery performance.

Demonstrated intermediate product knowledge developed through continued training and account management responsibilities.

Understandsmercial terms and able to effectivelymunicate to sales team and customers.

Exceed customer expectations through delivery performance, responsiveness,munication,

proactive order management and order book maintenance.

Understands business decisions and guidelines and applies appropriately to customer situations.

Successfully interprets guidelines that enables them to make decisions or rmendations independently.

To maintain customer loyalty, Timken customers to enhance relationships and improve sales opportunities as needed.

Understand customer needs, order patterns, pricing, segmentation service levels and demonstrate ability tomunicate and execute within Timken capabilities.

Serves the department by leading team meetings and providing guidance onplex issues utilizing their system expertise. Will lead projects that impact the team or department.

Technical/Functional Skills

Fluent English, oral and written

Advanced problem-solving capacity

Solid customer relations skills; account management and relational skills

Professionalism andputer proficiency in , data analysis and presentation

Decision-making in all aspects of account management

Collaborate with Supply Chain and other departments to achieve the intended goals

Effective and efficientmunication with internal and external customers

Ability to work effectively in a team environment

In-depth analysis utilizing intermediate system knowledge

Intermediate Excel skills

Leading by example demonstratingmitment to team objectives

Basic Qualifications

High School Diploma/GED required

Prior Customer Relations experience preferred

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. T will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.