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Now viewing: LTL Operations Representative
OI
OpenRoad, Inc
LTL Operations Representative
Job Description
LTL Operations Representative OpenRoad, Inc - 3.5 Dallas, OR Job Details Full-time $17 - $26 an hour 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Retirement plan Qualifications Customer communication Teamwork Process improvement Attention to detail Organizational skills Patience Full Job Description OpenRoad is a growing provider of supply chain and logistics solutions to companies all around the world. We leverage our industry expertise and cutting-edge technology to create lasting relationships with our customers, helping them conquer challenges and seize growth opportunities. As a nationally recognized Top Workplace and Inc. 5000 fastest-growing company, we are aiming for greatness - and it all begins with the incredible people who call OpenRoad their home.
About the role:
As an LTL Operations Representative at OpenRoad Global, you will be responsible for ensuring operational excellence through managing the day-to-day operations for our LTL enterprise accounts, as well as freight classification and pricing for quote requests sent in. LTL Operations Representatives are responsible for maximizing profitability by selecting the proper LTL carrier and service level option for each shipment. They are responsible for identifying, communicating, and resolving issues that arise pertaining to their loads. LTL Operations Representatives are an ambassador of ORT in every aspect of their role and are required to uphold our high level of service internally with our teams and externally with our customers and carriers.Responsibilities:
- Understand growth strategy, goals, commitments, policies, pricing agreements, and struggle points of all assigned accounts.
- Accept and push load tenders through EDI, if necessary.
- Schedule the pickup with the shipper & book the appropriate carrier on the load.
- Identify potential problems and devise necessary solutions; escalate as needed.
- Communicate all transit delays, both carrier and customer rate discrepancies, and other issues that arise effectively and promptly to the proper customer contacts or ORT reps.
- Determine freight class of the commodity and take into consideration when quoting internally and externally to get accurate rates.
- Identify whether customers with heavy and/or consistent freight volume would be suited for possible customer-specific pricing.
- Collaborate with team members and managers to grow and improve processes for all assigned accounts.
Qualifications:
- Adaptability, multi-tasking skills, strong sense of urgency
- Clear and effective communication skills
- Strong organizational skills and keen attention to detail
- Ability to build and maintain meaningful relationships
- Ability to maintain composure under pressure
- Persistence and resilience
- Strong and effective customer service skills
- Confident decision-making and problem-solving skills
- Patience and ability to educate others about LTL
- Accountability, integrity, honesty
- Ability to work both independently and as part of a team
Why OpenRoad:
- Advance your career with a reliable company committed to sustainable growth
- Full benefits package including 401k, Safe Harbor match, PTO, paid holidays, medical/dental/vision insurance, and more
- Competitive salary with opportunities for professional growth
- Professional, fast-paced, collaborative culture
- Flexible work schedules