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BDC Representative Hayward Kia Hayward, CA Job Details Full-time $18 - $20 an hour 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Retirement plan Qualifications Interpersonal skills Customer service Phone canvassing CRM system proficiency Time management Client interaction via phone calls Full Job Description Carnamic is a family owned Dealer group, offering opportunities for long fulfilling careers in the Automotive industry. We are looking for enthusiastic people to join our team! The Service BDC Associate is responsible for generating services appointments with customers that contact the Carnamic Dealers via the internet. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as service plans.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Cashier
• Perform other job-related duties as assigned. Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

We offer a comprehensive benefit package, and a competitive compensation package.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person