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E-Commerce & Marketing Coordinator Raj Jewels Iselin, NJ Job Details Part-time | Full-time $18 - $22 an hour 3 hours ago Benefits Employee discount Flexible schedule Qualifications Customer returns handling Interpersonal skills E-commerce Attention to detail Marketing operations Time management Full Job Description About the Role We are a fine jewelry brand, looking for an organized, customer-focused E-Commerce & Marketing Coordinator to support our order operations, customer communications, and marketing efforts. This is a great role for someone with 1-3 years of e-commerce or customer service experience who wants hands-on exposure to email marketing, social media, and digital advertising — with the opportunity to grow in the role. You'll work closely with the Marketing Director to keep orders running smoothly, keep customers happy, and help grow our online presence. Key Responsibilities Order & Customer Support Process and monitor customer orders, ensuring accuracy and timely fulfillment Respond to customer inquiries via phone, email, chat, and/or social media (order status, product questions, returns/exchanges) Resolve customer issues professionally and escalate complex cases when needed Maintain accurate records of customer interactions and order issues Email Marketing Build, schedule, and send email campaigns (promotions, product launches, newsletters) Segment email lists and support basic personalization Track open rates, click-through rates, and campaign performance Assist with A/B testing subject lines and content Social Media Marketing Schedule and post content across platforms (Instagram, Facebook, Pinterest, etc.) Engage with followers, respond to comments/DMs Assist with content calendars and basic content creation/curation Monitor engagement metrics and report trends General Marketing Support Assist the Marketing Director with campaign coordination and ad-hoc projects Help maintain product listings, promotions, and website updates as needed Requirements 1-3 years of experience in e-commerce, retail, or customer service Experience with email marketing tools (e.g., Klaviyo, Mailchimp, or similar) Familiarity with social media scheduling/management tools Strong written communication skills — clear, friendly, professional tone Detail-oriented with good organizational and time-management skills Comfortable working independently and juggling multiple priorities Basic comfort with e-commerce platforms (e.g magento, Shopify) Nice to Have (Not Required) Experience with Google Ads or basic paid campaign management Experience in jewelry, fashion, or luxury retail Basic graphic design skills (Canva or similar)

Pay:

$18.00 - $22.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person