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Title:

Eligibility and Resource Specialist - Energy (Seasonal)

Location:

Multiple locations available (Bellevue, Redmond, Shoreline, Kirkland, Carnation, WA) Work schedule: Typically, Monday-Friday, 8:30 a.m.-5:00 p.m. This position follows a hybrid work schedule. Staff are expected to work a minimum of two days per week in the office, with additional in-office time as needed to support training and program operations. Who we are : Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County. Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us! Hopelink programs work in tandem to fill gaps, supporting each family or individual's unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.

org/ The career opportunity:

The Eligibility and Resource Specialist (ERS) role is a seasonal, time-limited position from September 2026 through February 22nd, 2027, with the possibility of becoming a regular full-time position based on performance and program needs. The ERS primarily processes Energy Assistance applications, determines household eligibility, and enrolls clients in available assistance programs. This position focuses heavily on processing online applications, managing electronic documentation, conducting follow-up with clients to obtain missing information, entering data accurately into multiple databases, and managing client documentation in an organized and confidential manner. Based on operational needs, the ERS may also conduct scheduled Energy Assistance appointments and provide appointment coverage. They provide excellent customer service through phone, email, and other communication channels while supporting households through the application process. The Energy Assistance Program is fast-paced and detail oriented, requiring strong organization skills, ability to multi-task, stay calm under pressure and deescalate issues when necessary. ERS must be comfortable working with families and individuals that may be in crisis, suffer from mental illness, and/or are experiencing homelessness. This position requires on-site and off-site availability for program needs including outreach events, staff support, and team meetings with a minimum of two days per week in office expected and potential for more based on operational needs. What qualities we are looking for: We'd love to hear from you. So, if you are interested in this position, but don't meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training! Intermediate level proficiency in MS Office suite including Word, Excel, Outlook and data systems Ability to exercise sound judgment and effective decision-making skills to accomplish goals and creatively solve issues Two years' experience working with low-income families Knowledge of the social service network throughout King County, as well as immediate community area helpful Bi-lingual skills in Spanish, Russian, Farsi, or Cantonese helpful, not required Examples of what you will be doing: Process high volume of

PSE HELP

online applications and other Energy Assistance applications while maintaining strong attention to detail, accuracy, and quality standards. Review applications and supporting documentation to determine eligibility according to program policies. Contact clients by their preferred communication method to obtain missing information and clarify application details. Enter and maintain accurate client information in multiple program databases. Organize, upload, and manage electronic client documentation while maintaining confidentiality. Conduct scheduled Energy Assistance intake appointments assigned.

How you will be compensated:

Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package .

Compensation:

$24.40 hr. Up to 10 paid vacation and sick days annually and 10 paid holidays Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week Medical, Dental, and Vision benefits after 1 month waiting period Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching Annual Performance Reviews with

Merit Increase Opportunities Hopelink Values:

Growth & Human Potential Relationships Built in Trust Culture of Belonging Quality of Our Work Community-Centered Fiscal & Data Stewardship Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment. We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. 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Eligibility & Resource Specialist - Energy Seasonal