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Job Title:

Branch Member Service Representative I Department:

Gardner Branch Department Location:

171 Main Street Gardner, MA 01440 Working at Workers Credit Union At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in. For more than a century, we've been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most. We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what's right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always. And we win together, because meaningful results are built through shared success. As we look ahead, we're building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities. We have big plans for the future, and we hope you'll be part of what comes next. Why this Role Matters The primary function of the Branch Member Service Representative (BMSR) is to provide excellent service to members, contribute to branch performance in achieving goals, build rapport with members, accurately process financial transactions, educate members about and cross-sell appropriate products and services, and make qualified referrals to business partners.

What You'll Contribute Member Sales, Service, and Education:

Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.\nMaintain a working knowledge of all credit union deposit products, loan products, and electronic delivery channels.\nLobby leads to ensure a positive member experience.\nDrive sales through service by developing a positive member experience and focusing on solutions that meet members' needs\nEncourage and assist members in resolving financial challenges and achieving goals

Branch Growth:

Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.\nParticipate in community events and networking activities to promote the credit union and build relationships.\nIdentify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.

Branch Operations:

Accurately process all transactions associated with member service including, deposits, withdrawals, loan payments, check cashing, and drawer balancing. Expected to assist with branch closing procedures, such as vault and branch balancing.\nPerforms lobby leadership as scheduled by management.

Other Duties:

May be asked to provide coverage in other WCU branches or departments.\nAdhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.\nParticipates in department and/or organizational projects as directed.\nPerforms other tasks or functions as required, requested, necessary or prudent.\nMaintains confidentiality of all member and credit union information and data.\nRegularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program. What You'll Bring Education High School diploma or equivalent required. Experience Minimum of one year of cash handling experience. Knowledge/Skills/Abilities/Competencies Excellent communication and interpersonal skills.\nStrong problem-solving and decision-making abilities.\nKnowledge of procedures for handling deposits, withdrawals, transfers, and other financial transactions.\nHigh level of accuracy in handling cash transactions and maintaining financial records\nStrong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.\nCapacity to work collaboratively with colleagues to achieve team goals and provide consistent service.\nAbility to maintain strict confidentiality regarding customer information and financial transactions.\nAwareness of security procedures for safeguarding cash and protecting against fraud and theft.\nProficiency in using banking software and technology platforms, including ATMs, cash counting machines, and point-of-sale systems. How You'll Work This role requires working on-site in a bank branch environment.\nThis role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nWhile performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.\nMay involve occasional lifting of cash boxes and extended periods of standing\nAbility to travel to other work locations as required.

Compensation Pay Grade:

FLSA Status:

Non-Exempt Pay Grade Range:

$20.06 - $25.07 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Total Rewards Comprehensive medical, dental and vision plans\nBasic life and AD&D insurance, short-term disability and long-term disability\n15+ days of paid time off (PTO) per year\nUp to 16 hours of volunteer time off (VTO) per year\n11+ paid holidays\n401(k) that includes a Safe Harbor Match of up to 4%.\nTuition Reimbursement Program\nMental health resources including an Employee Assistance Program (EAP)\nIndividualized learning and development programs Our Commitment to Inclusion Workers Credit Union is an equal opportunity employer committed to creating an inclusive environment where all individuals feel respected, valued, and supported. We believe that diverse perspectives strengthen our organization and enhance our ability to serve our members and communities. 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Find & Apply For Membership Sales Representative Jobs in Gardner, Massachusetts

Branch Member Service Representative I