Find & Apply For Membership Sales Representative Jobs in Columbia, Maryland

We are seeking a detailed and friendly individual to join our team and become our next Member Services Representative. This is a great job and a great place to work!

TO APPLY

Please provide both a RESUME and

COVER LETTER.

Applications without a cover letter will not be considered complete. Our Member Services team members are responsible for a wide variety of functions and are responsible to learn all relevant details about PCA benefits, services and programs to ensure exceptional customer service. Team members must have a high capacity for retaining many details and ongoing changes. In this role, you will assist members and guests who contact us by phone, email, mail, and in person. Membership accounts are handled online, so our team members must be familiar with all common internet browsers. The role has a high volume of data entry. The work requires a high level of detail and multitasking. Essential Functions Answer and respond to requests from current members, prospective members, volunteers, and staff. Respond professionally and empathetically to customers regarding any difficulty they may be experiencing. Must be comfortable with technology and possess the skills to operate modern devices and software effectively. Identify and analyze customer needs while assisting the customer with all routine inquiries including PCA benefits and services, account updates, merchandise orders, database records, event registrations, and general resolution of customer problems or requests. Develop and maintain an in-depth knowledge of the PCA websites and microsites and functionality. Provide navigational advice, training and user support. Prepare and ship packages (some will be heavy); unpacking and moving boxes, maintaining and organizing storage areas. Perform other duties and tasks as assigned.

This is a full-time position:

Mon-Fri, 9am-5pm. The role will be in-person (no telework option). Our office is in Columbia, MD. To apply, please send a RESUME and

COVER LETTER.

(No phone calls, please.)

Job Type:

Full-time Pay:

$24.00 per hour

Benefits:

401(k) matching Health insurance Paid time off

Education:

High school or equivalent (Required)

Experience:

customer service: 1 year (Required) typing/keyboard: 1 year (Required) office phone communications: 1 year (Required) data entry: 1 year (Required)

Language:

English (Required) Ability to

Commute:

Columbia, MD 21046 (Required)

Work Location:

In person