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Now viewing: Member Services Representative
RH
Robert Half
Member Services Representative
Job Description
Description We are looking for a Member Services Representative to support a healthcare organization in Minneapolis, Minnesota during a high-volume period. This Contract position is ideal for someone who enjoys assisting members, managing administrative tasks, and working in a fast-moving service environment. The role combines customer support, online research, and data review to help maintain accurate member information and deliver responsive day-to-day service.
Responsibilities:
- Respond to member and call center inquiries by phone and through shared inbox channels, providing timely and accurate support
- Handle routine service requests such as updating contact details, locating account information, and resolving general membership questions
- Review and organize member records to improve data accuracy, including verifying status changes through appropriate online research
- Support membership campaign preparation by assisting with record updates, list maintenance, and administrative follow-up tasks
- Perform data checks and cleanup activities to ensure information in internal systems remains current and reliable
- Use SharePoint and other internal resources to access documentation, reference materials, and process guidance
- Provide strong day-to-day assistance to the member services team in a hybrid work setting, including in-office collaboration on designated days Requirements
- At least 1 year of experience in customer service, member support, or a call center environment
- Strong computer skills with the ability to navigate multiple systems and complete accurate data entry
- Fast and precise typing skills with close attention to detail
- Experience handling a high volume of inquiries while maintaining professionalism and responsiveness
- Ability to conduct online research and validate information using available sources
- Comfortable working with data review, record cleanup, and administrative support tasks
- Excellent communication skills and a service-oriented approach in a healthcare-related setting TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.