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Position Summary:

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed.

Essential Functions:

Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers. Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary. Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc. Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary.

Required Qualifications:

A minimum education level of: High School Diploma or its equivalency A minimum of 1-2 years of related work experience Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays Must have experience cash handling and other payment methods such as credit cards Must be proficient in Microsoft Office, specifically Excel and Word Excellent communication and customer service skills with a proven ability to work in a fast-paced environment Previous experience working in events and knowledge of the music industry preferred Previous experience working on a venue ticketing platform preferred

Pay Scale :

$18.39/hour

Bonus:

This position is Not eligible for a bonus under the current bonus plan requirements.

Benefits:

Part-time:

This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. 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Box Office Attendant - Keswick Theatre