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Assist members with all aspects of service—including transactions, accounts, and lending.
Originate, analyze, and process consumer loan applications with accuracy and member-first care.
Explain loan decisions transparently, offering alternatives when original requests cannot be met.
Open new accounts and match members to products/services based on their goals.
Participate in consultative sales—helping members uncover additional savings and opportunities.
Review and discuss credit reports with members to provide holistic guidance, identify opportunities for improvement, and support long-term financial wellness.
Manage teller duties, calls, and member inquiries with professionalism and empathy.
Approve exceptions and authorize fee refunds when appropriate to protect member trust.
Stay current with credit union services, industry trends, and compliance requirements.
Engage in team meetings to identify improvements, learn new processes, and share insights. Knowledge & Qualifications
High school diploma required; teller and lending experience preferred.
Ability to effectively manage time and remain motivated in a fast-paced environment.
Excellent communication and relationship-building skills.
A belief in the power of financial opportunity and the persistence to help members achieve it.
A curious mindset and a willingness to ask questions that uncover members' true needs.
A sense of ownership over every member interaction—seeing issues through to resolution and ensuring members feel valued and supported.

Compliance & Policy Oversight Must comply with all laws, statutes, rules and regulations which govern the credit union, including but not limited to all the components of the Bank Secrecy Act (BSA) provisions of the US Patriot Act and Office of Foreign Assets Control (OFAC). Why This Role Matters Being a Member Advocate isn't just a job—it's a calling. You'll navigate tough conversations, help members overcome barriers, and represent PAFCU's mission in the community. For those who value helping people and truly embrace our purpose, this role will be one of the most rewarding experiences of your career.

Job Type:

Full-time Pay:

$40,000.00 - $48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Parental leave Vision insurance

Work Location:

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Find & Apply For Membership Sales Representative Jobs in Petersburg, Virginia

Member Advocate