Find & Apply For Parts Specialist / Salesperson Jobs in Bensenville, Illinois

Appliance company that began in 1960 is seeking an employee to function as an Appliance Parts and Service Department Coordinator.

Basic Function:

To provide customer service, perform administrative duties, and assist the VP of Operations when necessary.

Compensation:

$18.00 - $22.00 an hour Specific Responsibilities Answer Service calls and assist in answering the customers questions to the best of your ability in a professional manner. Receive and enter Service orders and Part orders, properly filling out Service order and part order tickets, while monitoring customer account terms and verifying warranty status Provide excellent customer service via researching and resolving customer issues, and following up with customer If necessary, dispatch Service calls by calling and notifying customers the day before we arrive, filling out route sheets, and notifying customers of any schedule changes or cancellations Assist walk-in customers with Parts and Service requests or issues Create Purchase Orders for Part Orders, and submit part Orders to various parts distributors. Notify customers of part backorders, parts being shipped out, and researching/resolving part-related issues. Assist in preparing billings and/or mailing invoices Run various reports to track open orders, part back orders and inventory Review all work orders prior to processing to verify account and warranty status, labor line times and part line item quantities and costs. Perform all billing functions, and other miscellaneous duties Miscellaneous duties given by VP of Operations. Job Requirements Friendly, professional manner when dealing with customers, suppliers, and co-workers. Experience using basic computer software, word, excel and willingness to learn our customized software system Complete all paperwork thoroughly and organized daily. Patience in dealing with occasional, complex problems or difficult customers; ability to work on resolving situations as best as possible. Knowledge of general Chicagoland area and surrounding suburbs is a plus. A can-do spirit and willingness to pitch in where needed, especially in times of higher job volume or a co-worker being out. Prior experience in Customer service is beneficial.

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person