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Brand Ambassador & Event Coordinator Burr Roofing Siding & Windows Inc Stratford, CT Job Details Full-time $50,000 - $60,000 a year 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Paid sick time Qualifications Public Relations Customer communication Teamwork Bachelor's degree Attention to detail Communications Full Job Description

COMPANY OVERVIEW

Burr Roofing, Siding, & Windows (Stratford), a successful and growing remodeling company is now accepting applications from experienced, self-motivated and driven individuals who want to earn an excellent income working with a thriving company with a known presence in the area. We are not just another home improvement contractor; we are known in the community as a company with the highest standards of work and an undisputed reputation. Since 1969, our success has been built upon quality products, expert installation and most importantly a team of committed and successful individuals dedicated to customer service. Our customers love us!

Read what they say https:

//www.burr123.com/reviews/ Over 68% of our sales last year came from satisfied customers. Meet the team you will be working with https://www.burr123.com/our-team/ About the

Position:

The Brand Ambassador serves as a key representative of the Burr Custom Exteriors brand throughout the client journey and within the communities we serve. This position is responsible for building and maintaining strong homeowner relationships, supporting consistent communication before, during, and after projects, and creating a client experience that reflects Burr's commitment to "Life Improving Home Improvement." The position also coordinates Burr's participation in fairs, festivals, home shows, community events, sponsorship activations, and other strategic opportunities throughout Connecticut. Working closely with Marketing, Sales, Production, and Project Management, this individual helps connect Burr's client experience, community presence, and marketing efforts while identifying opportunities to generate leads, strengthen relationships, capture client stories, and grow the Burr brand. The ideal candidate is a highly organized, relationship-driven professional who is equally comfortable communicating with existing clients, representing Burr in the community, coordinating events, and supporting marketing and content initiatives.

Essential Functions:

• Serve as a key client experience liaison, building strong relationships with homeowners and helping ensure clear, consistent communication throughout the client journey.
• Support client communication before, during, and after projects, coordinating with Sales, Marketing, Project Management, and other team members to help deliver a seamless client experience.
• Help strengthen long-term client relationships through follow-ups, satisfaction initiatives, reviews, referrals, testimonials, and other post-project engagement.
• Plan and coordinate Burr's participation in events and community activities, including home shows, fairs, festivals, sponsorships, neighborhood activations, and other opportunities aligned with company goals.
• Represent Burr professionally in the community, engaging homeowners, building relationships with local partners, identifying opportunities, and generating qualified leads.
• Coordinate event logistics and follow-up, including communication with organizers, vendors, sponsors, preparation of materials, lead tracking, and evaluation of results.
• Support Burr's marketing and brand initiatives through community outreach, social media, client engagement, and other marketing activities.
• Capture content that can support Burr's marketing efforts and showcase the client experience.
• Collaborate across departments to identify opportunities, resolve client needs, strengthen the Burr brand, and continuously improve the client experience.

Client Relationship Management:

• Build and maintain strong relationships with homeowners throughout the client journey, serving as a responsive and approachable point of contact.
• Support clear, proactive communication before, during, and after projects, helping clients understand the Burr process, expectations, and next steps.
• Work closely with Sales, Production, Project Management, and other teams to address client needs, maintain continuity, and help create a seamless client experience.
• Support post-project engagement, including client follow-up, warranty communication, satisfaction initiatives, reviews, referrals, testimonials, and ongoing relationship building.
• Gather client feedback and share insights that can help improve the client experience and strengthen the Burr brand.

Event & Community Management:

• Plan and coordinate Burr's participation in events, home shows, community activities, sponsorships, and other opportunities that align with company goals.
• Represent Burr professionally in the community by engaging homeowners, building relationships, identifying opportunities, and generating qualified leads.
• Coordinate event logistics, materials, partners, lead capture, follow-up, and other activities necessary for successful events and community initiatives.
• Identify opportunities to strengthen Burr's presence and relationships within the communities we serve.

Marketing & Content Support:

• Support Burr's marketing and brand initiatives through social media, community outreach, client engagement, and other marketing activities.
• Capture and help develop photography, video, client stories, project transformations, testimonials, and event content for use across Burr's marketing channels.
• Support promotional campaigns, sponsorship activations, and other marketing initiatives while helping maintain consistent Burr branding and messaging.
• Help identify client and community stories that can support marketing, reviews, referrals, and broader brand awareness.

Desired Qualifications:

• 2+ years of experience in client experience, relationship management, event coordination, marketing, sales, hospitality, or another client-facing role.
• Strong communication and relationship-building skills with the ability to connect naturally with homeowners and the community.
• Highly organized with the ability to manage multiple priorities, deadlines, and follow-up.
• Proactive, resourceful, and comfortable solving problems independently.
• Professional presence with the ability to represent Burr confidently across client, event, and community settings.
• Valid driver's license and reliable transportation; willingness to travel throughout Southern Connecticut and work occasional evenings and weekends.

Preferred Qualifications:

• Background in event coordination, community engagement, experiential marketing, or lead generation.
• Demonstrated ability to create photography, video, social media, or other marketing content.
• Familiarity with CRM, lead-management, or marketing platforms.
• Knowledge of construction, remodeling, home improvement, real estate, or a related industry.
• Bachelor's degree in Marketing, Communications, Event Management, Hospitality, Public Relations, or a related field.

Competencies:

Client Focus & Relationship Management Builds trusted relationships with clients and community partners while demonstrating a strong commitment to communication, responsiveness, service excellence, and long-term relationships. Communication Communicates clearly and professionally with clients, partners, vendors, and internal teams while effectively conveying expectations, project information, next steps, and Burr's value proposition. Organization & Execution Highly organized and detail-oriented, with the ability to manage multiple priorities, deadlines, client follow-up, event logistics, and marketing activities. Event & Project Management Able to coordinate moving parts, anticipate challenges, manage deadlines, and successfully execute events, community activities, and other projects. Problem Solving & Initiative Proactive and resourceful, with the ability to identify client needs and opportunities, solve problems independently, and act without waiting to be directed. Professionalism & Adaptability Represents Burr with confidence, enthusiasm, maturity, and empathy while adapting comfortably to client, office, event, community, and job-site environments. Teamwork Works collaboratively with Marketing, Sales, Production, Project Management, Operations, and Leadership to support Burr's goals and deliver a consistent client experience.

Schedule:

This is a full-time position which will typically involve 45+ hours a week. Employee is expected to be available some Saturdays and/or Evenings for events and client meetings.

Travel:

Minimal travel required in performing the duties of this position. Employee is expected to travel as needed to participate in continuing education and conferences up to 5 times per year.

Compensation:

• $50,000-$60,000 base salary paid weekly. Depending on Experience
• Plus, Substantial bonus/incentive package
• Paid sick days
• Paid vacation
• Paid holidays
• Major health insurance including dental and vision
• 401k with Company Match

TO APPLY

Submit your resume with a cover letter containing 3 reasons why you think you would be a good fit for the Burr team.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

In person