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RMA / Returns Coordinator Job Summary We are seeking an organized and detail-oriented RMA / Returns Coordinator to manage product returns, warranty claims, repair and replacement orders, vendor authorizations, warehouse coordination, and related billing documentation. This position will work closely with customers, vendors, warehouse teams, and internal departments to ensure returned products are properly processed, tracked, repaired, replaced, credited, or dispositioned. Responsibilities Process incoming Return Material Authorization (RMA) requests. Review return reasons, warranty status, pricing, financial thresholds, and requested resolutions. Determine the appropriate repair, replacement, credit, or return disposition. Communicate return status, pricing, markups, and repair estimates to customers. Obtain customer approval for repairs, replacements, credits, or other resolutions. Create and maintain sales orders, purchase orders, repair orders, replacement orders, and return authorizations in the ERP system. Contact vendors to obtain authorization numbers and warranty determinations. Create and maintain vendor return authorizations and repair purchase orders. Track open return cases and follow up on pending customer, vendor, and warehouse actions. Coordinate receiving, inspection, disposition, and shipment of returned products. Provide warehouse personnel with shipping instructions and final disposition requirements. Coordinate credits, invoices, vendor payments, and other billing transactions. Maintain accurate documentation for returns, repairs, replacements, approvals, and financial transactions. Support quality trend monitoring and corrective action documentation. Work cross-functionally with Customer Service, Purchasing, Warehouse, Finance/Accounts Receivable, Quality, and vendors. Job Requirements High school diploma or equivalent. 1-3+ years of experience in customer service, order processing, purchasing, logistics coordination, warranty, or RMA processing. Experience processing product returns, repairs, replacements, or warranty claims . Experience creating or maintaining sales orders, purchase orders, return authorizations, or vendor authorizations. Experience communicating with customers, vendors, warehouse personnel, and internal departments. Experience reviewing warranty status, return reasons, pricing, and repair estimates. Strong organizational skills with the ability to track multiple open cases and follow up on outstanding actions. Strong written and verbal communication skills. Proficiency with Microsoft Office and computer-based business systems. Preferred Qualifications Associate degree. Experience with NetSuite or another ERP system . Knowledge of RMA and Vendor Return Authorization processes. Experience coordinating repair and replacement fulfillment. Experience processing credits, invoices, and vendor payments. Knowledge of warehouse receiving, product disposition, and outbound shipping. Experience supporting quality reporting, trend analysis, or corrective actions.

Job Disclaimer:

Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer:

These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.entegee.com/candidate-privacy-information-statement/ The Company will consider qualified applicants with arrest and conviction records. #

GRPB Pay:

$27.00 - $30.00 per hour People with a criminal record are encouraged to apply

Work Location:

In person