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Now viewing: Rental & Service Coordinator
MI
Morgan Industrial Technology
Rental & Service Coordinator
Job Description
Overview We are seeking a dynamic and detail-oriented Rental & Service Coordinator to join our rental fleet team. This pivotal role involves managing rental equipment, coordinating service activities, and ensuring seamless communication to customers & departments. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational skills, proactive problem-solving, communication, and a passion for customer satisfaction. This paid position offers an exciting opportunity to contribute to our rental fleet excellence while maintaining internal and external customer relations. Duties Serve as the primary point of contact for customers throughout the repair process. Provide timely updates regarding repair status, estimated completion dates, costs and equipment availability. Respond to customer inquiries professionally via phone and email. Coordinate communication between customers, service technicians as well as other internal departments. Ensure customers receive a positive, responsive, and professional service experience. Coordinate incoming and outgoing rental equipment schedules. Verify equipment availability and coordinate reservations. Prepare rental documentation and ensure accurate order processing. Track rental inventory, equipment utilization, and return schedules. Work closely with the Service team to maximize equipment availability and minimize downtime. Coordinate rental equipment scheduling, allocation, and tracking to meet project demands and customer needs Manage service requests, including repairs, maintenance, and quality inspections, ensuring timely resolution Collaborate with procurement teams to source materials and equipment efficiently, leveraging negotiation skills to optimize costs Monitor inventory levels, shipments, and delivery schedules. Skills Strong data analysis skills with proficiency in Microsoft office with Excel capabilities. Strong customer service orientation paired with effective cross-functional communication skills. ERP system experience a plus (Netsuite)