Find & Apply For Retail Store Manager / Supervisor Jobs in Garden Grove, California

Job Summary We're looking for an experienced, motivated, and customer-focused Store Manager to join the Phuc Long team. The ideal candidate is a hands-on leader who enjoys working with people, takes pride in creating an exceptional customer experience, and can successfully lead a team in a fast-paced boba and tea shop environment.

Position:

Full-Time Compensation:

Salary based on experience + KPI-based bonus Responsibilities Lead and supervise the store team, including hiring, onboarding, training, coaching, and evaluating employee performance to maintain high productivity and morale. Oversee daily store operations, including opening and closing procedures, cash handling, POS system management, inventory control, and shift coverage. Ensure smooth and efficient operations throughout all hours of business. Develop and execute sales strategies, promotions, and customer engagement initiatives to increase sales and achieve store revenue and KPI targets. Manage inventory through purchasing, stock replenishment, product organization, waste control, and inventory tracking to ensure product availability. Maintain high standards for beverage and product quality, cleanliness, food safety, and overall store presentation. Ensure excellent customer service by addressing inquiries, resolving complaints promptly, and maintaining a welcoming and positive environment. Conduct employee orientations and ongoing training covering product knowledge, beverage preparation, customer service, sales techniques, and operational procedures. Implement pricing, promotional, and upselling strategies to support sales growth and customer retention. Maintain accurate store records and assist with bookkeeping, payroll processing, budgeting, expense tracking, and other administrative responsibilities as needed. Communicate and coordinate effectively with vendors, suppliers, and business partners. Ensure company policies, procedures, and operational standards are consistently followed. Motivate team members, foster collaboration, and identify opportunities to develop employees into future leaders. Perform other job-related duties and responsibilities as assigned by management. Qualifications & Experience Proven management or supervisory experience in a boba/tea shop, restaurant, café, retail, or other fast-paced customer-service environment . Fluent Vietnamese language skills are required to effectively communicate with a significant portion of the customer base and with Vietnamese-speaking vendors, suppliers, and business partners. Demonstrated experience recruiting, interviewing, onboarding, training, and coaching employees. Strong background in inventory management, POS systems, cash handling, merchandising, and daily store operations. Experience with payroll processing, bookkeeping, budgeting, expense tracking, or other administrative functions is preferred. Strong leadership, communication, interpersonal, and problem-solving skills. Ability to hold employees accountable while maintaining a positive, respectful, and team-oriented work environment. Strong organizational skills and attention to detail. Ability to analyze sales performance, understand basic retail math, monitor inventory metrics, and use business data to support store goals. Reliable, responsible, and able to take ownership of store operations. Flexible availability, including weekends and holidays as needed. Prior Assistant Manager, Store Manager, or supervisory experience is highly desirable. Ideal Candidate We're looking for someone who is energetic, hands-on, dependable, and customer-focused , with the ability to lead a team while maintaining efficient store operations. The ideal candidate will be comfortable working directly with employees, customers, vendors, and business partners and will take ownership of the store's daily performance. If you have the leadership experience, operational skills, and passion for customer service to help our team and store succeed, we'd love to hear from you!

Pay:

$51,689.22 - $62,249.39 per year

Work Location:

In person