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Retail Store Manager / Supervisor
San Leandro, CA

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Michaels Stores

Retail Store Manager (BF)

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Job Description

Store - BAY-SAN
LEANDRO, CA
Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI's to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves. Major Activities
  • Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
  • Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI's
  • Lead the execution of our customer brand promises.
  • Implement and lead the shrink and safety programs to deliver goals
  • Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
  • Staff the store with qualified
Team Members:
Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
  • Serve as Manager on Duty (MOD)
  • Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production Other duties as assigned Minimum Type of experience the job requires
  • 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
  • 2+ years of experience directly supervising a diverse team, including performance management and talent development. Physical Requirements
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching and stretching
  • Some lifting of heavy items and accessing high shelves by ladder or similar equipment
  • If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment
  • Public retail store setting supervising Team Members and .
..

Benefits

  • Dental Insurance