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Assistant Store Manager, Perishable Palmer's Market Darien, CT Job Details Full-time $80,000 - $90,000 a year 1 hour ago Benefits Health insurance Dental insurance Paid time off Parental leave Vision insurance Qualifications Customer communication Managing retail teams Shift management Team development Organizational skills Grocery store experience Financial performance measurement Cross-functional collaboration Retail management Data-driven decision making Cross-functional communication

Full Job Description Title:

Assistant Store Manager, Perishable Reports To:

Store Director Job Summary:

The Assistant Store Manager is a key member of the store leadership team and partners closely with the Store Director to lead the day-to-day operation of the store. This role is responsible for creating an exceptional experience for both customers and employees while ensuring that the store operates safely, efficiently, and in alignment with Palmer's standards. The Assistant Store Manager provides leadership and direction to a group of Department Managers and works to drive strong execution, accountability, sales, labor management, product standards, customer service, and company culture. This is a hands-on leadership role. The Assistant Store Manager is expected to be visible on the sales floor, engaged with customers and employees, and willing to step into the business wherever leadership is needed. The ideal candidate is a strong people leader who can balance the details of daily operations with the bigger picture of the business. They should be comfortable making decisions, solving problems, coaching others, and holding teams accountable while maintaining the warmth, hospitality, and sense of community that define Palmer's. Store Leadership & Operations Partner with the Store Director to oversee the daily operation of the store and ensure departments are operating consistently with Palmer's standards. Serve as a visible leader throughout the store and provide support, direction, and decision-making during daily operations. Monitor store conditions, customer traffic, product availability, merchandising, cleanliness, organization, and overall execution. Identify operational issues and work with department leaders to resolve them quickly and effectively. Ensure company policies, procedures, safety standards, and operational expectations are consistently followed. Support opening, closing, and daily store leadership responsibilities as needed. Communicate important business updates, priorities, and expectations to department leaders and store teams. Step in and take ownership when unexpected situations arise. People Leadership Directly lead, coach, and develop 2-4 Department Managers. Set clear expectations and hold leaders accountable for performance, execution, and follow-through. Provide regular coaching and feedback to department leaders and help them develop their own leadership skills. Partner with the Store Director and People Team on employee relations, performance management, hiring, onboarding, training, and other employee lifecycle matters. Help build strong leadership pipelines within the store by identifying and developing high-potential employees. Foster a workplace culture that is kind, honest, caring, smart, and focused on making things better every day. Lead by example in communication, professionalism, attendance, work ethic, and customer service. Help ensure employees feel supported, respected, informed, and accountable. Customer Experience & Hospitality Maintain a high level of customer service and hospitality throughout the store. Regularly interact with customers and employees to understand what is working and where improvements are needed. Respond to customer concerns and service issues with professionalism, urgency, and good judgment. Ensure department leaders understand that customer experience is a shared responsibility across the entire store. Look for opportunities to elevate the shopping experience and reinforce Palmer's reputation as a destination and community hub. Business Performance Partner with the Store Director and department leaders to understand and improve sales, labor, productivity, inventory, shrink, and other key business metrics. Review department and store performance and identify opportunities for improvement. Support labor planning and ensure staffing levels are appropriate to business needs. Help leaders understand the financial impact of their decisions and develop stronger business acumen. Monitor execution against sales and operational goals and follow up when expectations are not being met. Use business data, observation, and feedback to make informed decisions. Communication & Collaboration Maintain clear and consistent communication with the Store Director and other members of the leadership team. Facilitate communication between departments and help eliminate operational silos. Ensure important information reaches the appropriate leaders and employees in a timely manner. Work collaboratively with the People, Culinary, Marketing, Finance, and other support teams when appropriate. Participate in leadership meetings, planning sessions, training, and other company initiatives. Training & Development Support the training and development of department leaders and their teams. Ensure leaders are equipped with the knowledge, tools, and resources needed to successfully manage their departments. Help establish consistent leadership practices across the store. Participate in onboarding and training of new leaders. Continuously identify opportunities to improve processes, training, communication, and the overall employee experience. Safety, Compliance & Standards Promote a safe working environment and ensure safety practices are followed throughout the store. Partner with department leaders to address safety concerns, incidents, and potential hazards. Ensure company policies and applicable laws and regulations are followed. Maintain appropriate confidentiality when handling employee, business, or customer information. Escalate significant employee, safety, operational, or customer issues to the Store Director and/or appropriate support team. This Assistant Store Manager will have primary leadership responsibility for Palmer's Perishable departments: Deli, Meat & Seafood, and Produce. This role will work closely with the department leaders in each area to ensure exceptional product quality, presentation, freshness, food safety, customer service, and operational execution. The ASM will help these departments grow year over year while building strong teams, developing leaders, improving systems, and maintaining the high standards our customers expect from Palmer's. Success requires a strong understanding of fresh food operations, the ability to balance quality with financial performance, and a hands-on leadership approach that keeps these departments moving forward. Key Focus Areas Lead and develop the Department Managers overseeing Deli, Meat & Seafood, and Produce. Maintain high standards for freshness, quality, presentation, merchandising, and customer experience. Monitor department sales, labor, shrink, waste, inventory, and other key performance indicators. Partner with department leaders to identify opportunities for sales growth and operational improvement. Ensure proper product rotation, ordering, receiving, storage, and inventory practices. Maintain strong food safety, sanitation, and department standards. Support seasonal planning and execution across the Perishable departments. Develop systems and processes that create consistency while allowing departments to adapt to changing customer needs and business conditions. Coach leaders to identify what is working, recognize what is not, and make adjustments that improve results. Stay connected to the products and the customer experience by spending meaningful time in each department and on the sales floor. What Success Looks Like Success in this role means building strong teams, systems, and standards that continue to work long after they are put in place. The Assistant Store Manager leads their area toward consistent year-over-year growth in sales, productivity, customer experience, and overall performance, while developing leaders who can carry that success forward. They recognize when a process, system, or approach is not working and are willing to adjust, learn, and try something different rather than accepting the status quo. They create clarity and accountability for the leaders around them while keeping an eye on the bigger picture and the long-term health of the business. Ultimately, success means leaving the store stronger, more capable, and better positioned for the future.

Requirements:

Previous leadership or management experience in grocery, retail, hospitality, food service, or a related customer-focused environment. Demonstrated ability to lead and develop other leaders. Strong communication, organization, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Strong customer service and hospitality mindset. Ability to understand and use business metrics to make decisions. Comfortable working hands-on in a retail environment and across multiple departments. Strong judgment and ability to make decisions independently. Ability to work collaboratively with employees and leaders at all levels of the organization. Ability to work a flexible retail schedule, including weekends, holidays, early mornings, evenings, and occasional extended hours based on business needs. Ability to spend significant time on the sales floor and move throughout the store during a shift. Ability to perform the physical requirements necessary to support store operations, with or without reasonable accommodation. Regular presence in the store is an essential function of the position.

Employee Classification:

Exempt, Full Time Effective Date:

October 2026

Pay:

$80,000.00 - $90,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person