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Retail Store Manager / Supervisor
Hancock, MA

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Now viewing: Rental Shop Night Supervisor
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Jiminy Peak Mountain Resort*

Rental Shop Night Supervisor

Pay: Not specified
Posted: 4 weeks ago
Location: Hancock, MA (Onsite)
Last Updated: 5 days ago
Hours: Full-Time
Expires: 10/30/2026
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Job Description

Jobs › Hancock, MA › Rental Shop Night Supervisor Jiminy Peak Mountain Resort
  • Rental Shop Night Supervisor Hancock, MA Apply Second shift goes from 2:30pm to 10:30pm Rental & Repair Shop Supervisor Our Rental & Repair Shop team is at the heart of every guest\'s mountain experience, providing them with the equipment and support they need for a safe and enjoyable day on the slopes.
As Supervisor, you\'ll oversee daily operations, support your staff, and ensure guests receive exceptional service from start to finish. Responsibilities & Duties
  • Maintain a strong knowledge of ski and snowboard rental/repair systems, procedures, and equipment.
  • Oversee daily shop operations, ensuring efficiency, professionalism, and adherence to resort standards.
  • Provide accurate resort information and assist guests with questions about services and amenities.
  • Monitor team performance, using guest and staff feedback to enhance service quality.
  • Resolve guest concerns promptly and fairly, balancing the best interests of all parties.
  • Support your team by ensuring necessary tools, supplies, and materials are available when needed.
  • Manage staffing levels to meet business demands while maintaining a high level of guest satisfaction.
  • Ensure timely completion of preventative maintenance and equipment repairs.
  • Respond appropriately to emergencies, such as fire alarms, accidents, or lost/stolen equipment reports.
  • Uphold the safety and security of both staff and guests at all times.
  • Maintain a clean, organized, and welcoming rental shop environment. Qualifications
  • Must be 18 years of age or older
  • Guest-focused with strong customer service skills
  • Punctual, reliable, and prepared to work scheduled shifts
  • Professional in both appearance and demeanor
  • Safety-conscious and attentive to detail
  • Available to work weekends and holidays Why Join Us?
This role offers the opportunity to lead a dedicated team, support mountain operations, and create a positive impact on every guest\'s experience. If you\'re a people-oriented leader who thrives in a fast-paced environment, we\'d love to have you on our team.
JOB CODE
4010-260 Active Filters Rental Shop Night Supervisor Hancock, MA Clear All Apply