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RESPONSIBILITIES

Kforce has a client that is seeking a GEP Smart Product Support Engineer in Juno Beach, FL.

Key Responsibilities:

Triage and resolve GEP Smart production incidents for Materials and Services procurement
including Service POs, Service Confirmations, Vendor Catalogs, approval workflows, and user access
Trace and troubleshoot cross-system transaction failures end-to-end across SAP Process Orchestration and GEP Click middleware, identifying where document flows break down between GEP and SAP
Support Contract Lifecycle Management (CLM) in GEP, including contract creation, approval workflows, amendments, and renewals, and assist with the migration and conversion of legacy contracts from SAP SRM to GEP, ensuring data integrity, field mapping accuracy, and business continuity throughout the transition
Coordinate with SAP functional teams on issues where GEP-originated transactions (Service POs, Service Confirmations, e-invoicing) fail to post correctly in SAP for invoice processing and financial reconciliation, given SAP is the system of record for all financial data
Monitor and support master data interfaces between GEP and SAP
including supplier records, service/material masters, cost centers, and purchasing org structures
troubleshooting sync failures and mismatches that cause downstream procurement or invoicing errors
Apply lessons learnt to proactively identify recurring issue patterns and implement preventive measures before they impact production
Support BU-specific GEP tenant configurations
approval hierarchies, notification templates, roles, and permissions
that vary across Business Units
Execute SIT, regression, and UAT test cycles for product features, BU-specific configurations, and integration touchpoints across the SAP-GEP landscape
Support GEP Spend Analytics data validation across BU hierarchies
Partner with the scrum masters and workstream leads to manage the GEP support backlog and participate in sprint ceremonies

REQUIREMENTS

3-5+ years of hands-on GEP Smart experience across Materials Procurement, Services Procurement, Source-to-Contract, and Spend Analytics modules
Proven experience supporting GEP in a hybrid GEP procurement landscape, with clear understanding of document flows and system-of-record boundaries
Experience with GEP Click and familiarity with other integration middleware such as SAP Process Orchestration (SAP PO) and the ability to trace and troubleshoot cross-system transaction failures
Experience supporting master data interfaces between GEP and SAP, including supplier, material/service, and org structure data
Experience in defect and backlog tracking tools such as Jira or ServiceNow
Strong understanding of Service PO and Service Confirmation workflows and in GEP and how they integrate with SAP for invoice posting and financial reconciliation

Preferred Qualifications:

Utility or energy industry experience
Agile/SAFe delivery model experience The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. 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GEP Smart Product Support Engineer