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Business Development Center (BDC) S&H Auto Group Osceola, IN Job Details Full-time $15 - $20 an hour 6 hours ago Benefits Paid training Health insurance 401(k) Paid time off Employee assistance program Professional development assistance Qualifications Live chat High school diploma or GED Client database systems Attention to detail Sales management systems proficiency Organizational skills Productivity software Customer information system software Email outreach prospecting Full Job Description Job description: Pay is based on experience. Willing to pay more for an experienced candidate. Our dealership is continuing to grow, and our opportunity count continues to grow. The BDC Representative is responsible for managing inbound and outbound communications with potential and existing customers to generate sales opportunities and enhance customer satisfaction. This role involves handling customer inquiries, scheduling appointments, and maintaining a high level of customer service to support the dealership's sales and service departments.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and online chat. Schedule appointments for sales and service departments. Follow up with customers to ensure satisfaction and address any concerns. Maintain accurate records of customer interactions and transactions in the CRM system. Collaborate with sales and service teams to ensure seamless customer experiences. Assist in developing and implementing marketing campaigns to generate leads. Provide product information and answer customer questions about vehicles and services. Achieve monthly performance targets for lead conversion and customer satisfaction.

Qualifications:

High school diploma or equivalent Previous experience in customer service, sales, or a related field is preferred but we are willing to train the right person Excellent communication and interpersonal skills. Proficiency in CRM software and Microsoft Office Suite. Strong organizational skills and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. A positive attitude and a commitment to providing exceptional customer service. .

Job Type:

Full-time Benefits:

401(k) Employee assistance program Health insurance Paid time off Professional development assistance

Schedule:

Monday to

Friday Work Location:

In person

Pay:

$15.00 - $20.00 per hour

Benefits:

Paid time off Paid training

Work Location:

In person