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Sales Representative
Framingham, MA
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Client Scheduling & Sales Coordinator Drone Home Media Framingham, MA Job Details Part-time $20 - $25 an hour 11 hours ago Qualifications Hospitality Google Sheets Customer service Administrative experience Managing clients in a customer support role Calendar management Client interaction via phone calls
Full Job Description Client Scheduling & Sales Coordinator Compensation:
$20-$25 per hour, depending on experience
Schedule:
Part-time, with potential for increased seasonal hours
Location:
In person — Framingham, Massachusetts Help Our Clients Book the Right Services, and Keep a Fast-Moving Team Organized Drone Home Media is looking for a sharp, dependable communicator to help manage client requests, coordinate appointments, and recommend the right media services for each property. This is not a passive administrative position. You will be speaking directly with real estate professionals, helping solve scheduling challenges, and making sure every client receives a fast, clear, and professional experience. You will work directly with our Lead Scheduler and operations team. We will teach you our services, systems, and scheduling process. Your job is to learn quickly, communicate confidently, and follow through on the details. What Winning in This Role Looks Like You will be successful when: Clients receive prompt, friendly, and accurate responses. Appointments are scheduled correctly and clearly documented. Photographers and videographers have the information they need. Schedule changes are handled calmly and efficiently. Clients understand which services will best support their listings. Relevant add-on services are recommended thoughtfully—not pushed unnecessarily. Details do not get lost between emails, phone calls, text messages, and calendar updates. What You'll Be Responsible ForClient Communication Respond to client emails, phone calls, and text messages professionally and promptly. Answer questions about availability, services, pricing, and turnaround times. Help clients decide which media services make sense for their properties. Identify concerns early and escalate more complex issues when necessary. Scheduling and Coordination Schedule new appointments and make changes to existing appointments. Coordinate photographers, videographers, and other team members across a busy calendar. Confirm that every appointment is properly staffed and documented. Maintain accurate client notes, appointment details, and internal records. Help solve scheduling conflicts without creating unnecessary disruption for clients or the team. Sales Support Learn Drone Home Media's services well enough to make confident recommendations. Recognize opportunities to enhance a listing with services such as drone photography, floor plans, video, virtual staging, and property websites. Explain the value of relevant services in a helpful, consultative way. Support the company's sales efforts through strong client service and consistent follow-up. Administrative Support Assist with scheduling reports and internal tracking. Communicate important client feedback and appointment updates to the appropriate team members. Help improve the systems and processes used to manage client requests. You May Be a
Strong Fit If You:
Communicate clearly and professionally by phone, email, and text. Are naturally organized and notice details other people miss. Can manage several requests without losing track of follow-ups. Remain calm when schedules change or clients need immediate help. Take ownership of problems and work toward a solution. Enjoy helping customers make decisions. Are comfortable recommending additional services when they genuinely benefit the client. Learn new technology and workflows quickly. Want an opportunity to grow in customer service, scheduling, operations, or sales. This Role Probably Isn't for
You If You:
Frequently need reminders to complete tasks. Avoid phone conversations or feel uncomfortable speaking with clients. Become overwhelmed when priorities change. Prefer waiting for instructions instead of taking initiative. Struggle to keep accurate notes or track small details. View sales as pressuring people rather than helping them make a better decision. Experience and Skills We care more about reliability, communication, and judgment than having a perfect résumé.
Preferred qualifications include:
One to two years of experience in customer service, scheduling, administrative support, hospitality, or another client-facing position. Experience managing business emails, phone calls, calendars, or appointment requests. Comfort using Gmail, Google Calendar, Google Sheets, and similar software. An interest in sales, real estate, photography, marketing, or media. Real estate and media experience are helpful, but not required. We can teach the right person our services and systems. About Drone Home Media Drone Home Media helps real estate professionals market properties and build stronger brands through exceptional photography, video, drone media, floor plans, 3D tours, property websites, and other creative services. Our work moves quickly, and our clients rely on us to deliver both excellent media and a dependable experience. We value people who take ownership, communicate well, support their teammates, and care about getting the details right. Schedule and Work Environment Part-time position with hours based on workload and seasonal demand. Potential for increased hours during busier periods. Primarily an in-office role at our Framingham, Massachusetts location. Applicants must be able to commute to Framingham, MA 01701. Candidates relocating must be available to work in person before their start date. How to Apply Please submit your résumé along with a brief response to the following: A client requests an appointment for tomorrow, but the preferred time is unavailable. How would you respond and help them find an alternative? We are not looking for a perfect answer. We want to see how you communicate, solve problems, and take care of a client.
Job Type:
Part-time Pay:
$20.00 - $25.00 per hour
Experience:
Customer service: 2 years (Required) Calendar management: 2 years (Required) Ability to
Commute:
Framingham, MA 01701 (Required) Ability to
Relocate:
Framingham, MA 01701: Relocate before starting work (Required)