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Sales Representative
Green Bay, WI

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The Medalcraft Mint

Inside Sales Representative

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Job Description

About The Medalcraft Mint Inc. For over 75 years, Medalcraft Mint has been an industry leader in manufacturing high-quality minted awards, gifts, and commemoratives. To support continued growth and demand, we are seeking a motivated, accomplished, purposeful inside sales representative. Based in Green Bay, Wisconsin, The Medalcraft Mint Inc. provides complete in-house design and manufacturing, ensuring every order receives the attention it deserves. As an industry leader, Medalcraft is recognized for exceptional customer service, rigorous quality control, fast turnaround, and continuous process improvement. Over the past three decades, we have earned more awards for superior metal striking than any other company in our industry. From fine artistic and manufacturing details to carefully selected packaging, our diligence helps ensure every order arrives on time for the occasion. Most orders ship within four to eight weeks after artwork approval. Additional charges may apply to rush orders and orders below the minimum quantity. Job Description Professionally and efficiently prospect for new customers, sell Medalcraft Mint's products and capabilities, and provide customer service. This role serves customers across Medalcraft's Direct Channel. The primary focus is growing the direct, non-government business to business segment, with opportunities to serve markets including Fortune 500 companies, associations, donor networks, religious organizations, medical organizations, and nonprofits. The position requires sound independent judgment in addressing customer needs while making profitable decisions that support Medalcraft's growth. Responsibilities must also be conducted in alignment with company goals and values and with a company-wide team mindset. Sales and office staff may occasionally assist with assembly based on project size or month-end demands. Expectations/Responsibilities
  • Diligently prospect for new customers, including prospecting, and efficiently convert conversations into quick quote and full quote opportunities as dictated by interest level and budget parameters of the customer. Convert 30% or more of full quotes into sales orders.
  • Retain repeat business from assigned current customers and grow product placement as additional Award and Recognition Program needs are uncovered.
  • Listen to and creatively collaborate with customers and present appropriate ideas and products to meet their needs while aligning with Medalcraft's strengths.
  • Develop rapport and relationships with internal and external customers and co-workers.
  • Anticipate customer needs and respond promptly to inquiries.
  • Manage order processes flow from purchase order through fulfillment, identifying and resolving issues or directing to the appropriate department.
  • Collaborate internally with applicable departments as needed for sales as it relates to artwork, product development, pricing, packaging, finance, etc.
  • Demonstrate intelligent and effective pricing for a customer relative to the order, but also to future business potential.
  • Follow internal policies and procedures related to Scheduling, Finance terms, Artwork requirements, etc.
  • Provide communication (internal and external) in a positive and professional manner accurately and promptly via phone, email, and in person.
  • Maintain knowledge in territory/accounts by tracking sales orders, dollar amount, volume, etc.
  • Demonstrate discretion to put in extra time as needed to maintain/grow customer satisfaction/sales.
  • Minimum of three to five years in a sales role o Must have proven ability to develop a book of business by prospecting
  • Prior experience in manufacturing is extremely helpful, but not required
  • Motivated, highly organized, and able to prioritize, work in a challenging environment, have strong mindfulness and meet deadlines
  • Solid communication and computer skills are imperative Non - Negotiable Requirements
  • Candidate needs to be effective and fulfilled in a heavy workload setting where competing demands require continual workload reprioritizing to ensure elevated levels of customer service
  • Candidates must come from a customer-centric background with a genuine focus on satisfaction and pride in making the customer pleased. This mindset is critical in the ability to capture re-orders and gain referrals from co-workers and colleagues.
  • Candidates must have sold a service that has customizations/creativity component
  • In previous sales environments, candidates must have had heavy experience making outbound calls versus mostly fielding inbound leads; must be happy to pick up the phone and call the customer
  • Candidates must be extremely organized. o 50/50 mix of inbound/outbound activity experience is preferred To be effective and engaging over the phone
  • Must thrive in a fast-paced setting where the ability to stay focused in an active work environment is critical to achieve daily activity objectives. Compensation & Benefits
  • Base $45-$50k
  • OTE of $70k+
  • Uncapped variable, commission
  • Health insurance with multiple options, dental and vision insurance
  • Life Insurance and AD&D, short and long-term disability, and accident insurance
  • Tuition reimbursement
  • 401(k) with company match; 50 cents on the dollar up to 2%
  • 2 weeks of PTO, ability to earn more during the year, and paid holidays immediately
  • Access to discount programs as well as gym membership
  • Employee Assistance Program
Financial Planning Resources Pay:
$45,000.00 - $70,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Financial Aid/Assistance
  • 401(k) Plans
  • Fitness Centers/Gyms