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Sales Supervisor
Harrisburg, PA

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BiiLT Contracting Group

Lead Intake Administrator

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Job Description

Lead Intake Administrator Be the First Great Experience We're looking for a driven, creative, and results-oriented Lead Intake Administrator to help us grow our remodeling company while giving every potential customer a five-star first impression . This role is focused on one thing: Create a five-star experience for every person who reaches out to us. You'll respond to inbound leads, build relationships with prospective customers, understand their remodeling needs, and schedule consultation calls and site visits for our Sales Representatives. If you love people, communicate well, and are a great administrator, this role is for you. What You'll Do Create a Five-Star First Impression Answer calls, emails, website inquiries, and other leads promptly and professionally. Make every prospective customer feel welcomed, valued, and cared for. Build trust through warm, confident, and professional communication. Qualify & Schedule Opportunities Respond quickly to new leads and have meaningful conversations about their remodeling goals. Understand their needs, timeline, and project scope. Determine whether the opportunity fits our services and ideal customer. Schedule qualified consultation calls and site visits for Sales Representatives. Confirm appointments and follow up consistently to minimize missed opportunities. Administrative Excellence Keep lead information accurate and organized in our CRM. Track lead status, appointments, follow-ups, and outcomes. Make sure Sales Representatives have the information they need before each appointment. Communicate effectively with Sales, Marketing, Production, and leadership. Help Us Grow Look for creative ways to improve our lead response, appointment-setting, and customer experience. Identify patterns and opportunities to improve our processes. Take ownership of results and continuously look for ways to get better. What Success Looks Like A successful
Lead Intake Administrator:
Makes every prospect feel like they matter. Responds quickly and follows through consistently. Turns inquiries into meaningful conversations and qualified appointments. Keeps information organized and accurate. Helps Sales Representatives spend more time selling and less time chasing leads. Creates a customer experience that people remember and talk about.
Key measures may include:
response time, contact rate, appointments scheduled, show rate, follow-up completion, CRM accuracy, and customer satisfaction. Who We're Looking For You'll likely thrive in this role if you: Love people and naturally build relationships. Communicate clearly and confidently. Are organized, dependable, and detail-oriented. Enjoy talking with people on the phone. Are persistent without being pushy. Take initiative and solve problems. Enjoy working toward measurable goals. Care deeply about doing things well.
Benefits:
401(k) Dental insurance Health insurance Paid time off
Work Location:
In person
Pay:
$40,000.00 - $55,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance