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Site Support Technician Division:

Tier 1

MRO Position Type:

Non-Management Reports To:

Director of Inventory Technology Position Overview The Site Support Technician provides scheduled onsite support for Tier 1 MRO clients to help ensure Vertical Lift Modules (VLMs) and associated systems remain operational and that equipment concerns are identified, documented, and communicated promptly. This role serves as Tier 1 MRO's onsite point of contact during scheduled site visits and is responsible for conducting routine operational reviews of VLM equipment, communicating with designated client contacts, documenting equipment status, and escalating identified concerns to the Director of Inventory Technology and other appropriate Tier 1 MRO team members. The Site Support Technician is expected to work independently while onsite, maintain a professional and client-focused presence, and provide accurate and timely reporting following each site visit. Key Responsibilities Technical & Service Responsibilities Report to the assigned client site according to the established onsite schedule and conduct routine operational reviews of all assigned VLMs. (Monday, Wednesday, and Fridays)Verify equipment is operational and identify visible or reported faults, alarms, or other concerns requiring attention.

Perform basic troubleshooting within the employee's training and authorized scope and promptly escalate issues requiring additional technical support to the Director of Inventory Technology.

Communicate with the designated client representative during each onsite visit to identify equipment concerns or operational issues and serve as the onsite liaison between the client and Tier 1 MRO.Complete the required Microsoft Forms Onsite Activity Checklist for each visit, accurately documenting equipment status, client concerns, observations, actions taken, and items requiring follow-up. Promptly communicate significant equipment failures, safety concerns, or operational issues to the appropriate Tier 1 MRO team members.

Maintain a professional, client-focused presence and follow all Tier 1 MRO and client safety, security, and site requirements. Technical Proficiencies & Requirements Technical Proficiencies Strong computer skills, including proficiency in MS Office and the ability to navigate custom databases and online document management software Education & Experience Requirements High school education is required.

Preferred 1-3 years experience in a customer-facing role Ability to understand and explain mechanical systems and software functionality Strong communication and presentation skills Comfortable working independently in client-facing environments Ability to identify issues and follow established escalation processes Professional Standards (All Team Members) Attendance & Punctuality Attendance and punctuality standards as outlined in the employee handbook.

Time reporting through CRM and HRIS completed as outlined in the employee handbook and company policy. 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Site Support Technician