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Technology Technician

Luling Independent School District

Technology Department - Luling, Texas This job is also posted in Luling Independent School District

Job Details

Job ID:

5920197

Application Deadline:

Posted until filled

Posted:

Yesterday

Starting Date:

To Be Determined

Job Description

Primary Purpose:

Provide technical support for computers, Chromebooks, mobile devices, classroom technology, network equipment, software, and related technology systems. Respond to technology support requests by diagnosing and resolving hardware, software, connectivity, account, and equipment issues. Assist with deployment, maintenance, inventory, and lifecycle management of district technology.

Qualifications:

Education/Certification:

High school diploma or GED

Associate's degree in computer science, IT, information systems, or related field preferred

CompTIA A+, Google, Microsoft, Cisco, or similar industry certification preferred

Clear and valid driver's license

Special Knowledge/Skills:

Knowledge of Windows, ChromeOS, and web-based applications

Working knowledge of Google Workspace for Education

Knowledge of computer hardware, software, printers, peripherals, and classroom technology

Ability to diagnose and repair computer and Chromebook hardware

Basic knowledge of wired and wireless networking

Ability to install and troubleshoot network cabling and related hardware

Ability to install, configure, maintain, and troubleshoot software and operating systems

Ability to troubleshoot user accounts, applications, and access issues

Ability to maintain accurate technology inventory and service records

Ability to follow district cybersecurity, data privacy, and technology procedures

Strong customer service and communication skills

Ability to prioritize and manage multiple support requests

Experience:

2 years of experience supporting, installing, maintaining, or repairing computers, Chromebooks, networks, or related technology preferred

Major Responsibilities and Duties:

Technical Support

Install, configure, maintain, and upgrade computers, Chromebooks, mobile devices, peripherals, and other technology equipment, such as interactive displays, projectors, document cameras, audio equipment, and related instructional devices. Install and configure approved applications, operating systems, updates, extensions, and other district software.

Provide technical assistance to users of computers, Chromebooks, Google Workspace, software applications, classroom technology, printers, accounts, and other technology resources.

Respond to assigned technology support tickets. Diagnose and resolve hardware, software, operating system, application, account, printing, and network connectivity issues. Document troubleshooting, repairs, resolutions, and other work performed.

Assist with troubleshooting wired and wireless network connectivity, switches, access points, network cabling, and related infrastructure.

Install, terminate, troubleshoot, and maintain network cabling and associated equipment as assigned.

Equipment Maintenance and Device Deployment

Perform preventive maintenance and routine inspections of technology equipment.

Diagnose and replace damaged or failed components. Prepare equipment for warranty or vendor repair when appropriate. Maintain accurate records of repairs, parts, equipment status, and work performed.

Remove and replace obsolete equipment. Assist with migration of user data and settings when appropriate. Follow district procedures for securely wiping, retiring, recycling, transferring, or disposing of technology equipment.

Configure, deploy, and collect student and staff technology devices.

Assist with Chromebook and computer enrollment, configuration, organizational placement, and device management.

Assist with districtwide technology deployments, replacements, refresh projects, and other Technology Department initiatives.

Asset Management

Maintain accurate inventory records for computers, Chromebooks, peripherals, network equipment, software, and other technology assets. Assign, transfer, collect, and update equipment records as devices move between users, classrooms, campuses, and departments.

Assist with receiving, tagging, organizing, storing, and distributing technology equipment and supplies. Assist with periodic physical inventories and reconciliation of district technology assets.

Cybersecurity and Data Protection

Follow district cybersecurity, acceptable-use, account security, and data privacy procedures. Follow district procedures regarding passwords, administrative access, device security, and privileged accounts.

Protect confidential district, staff, and student information encountered while performing technical duties.

Report suspected cybersecurity incidents, compromised accounts, unauthorized devices, data exposure, or other security concerns to the Director of Technology.

Other

Communicate professionally with staff, students, administrators, vendors, and other district personnel.

Maintain accurate electronic records, service documentation, and other required Department records.

Comply with policies established by federal and state law, State Board of Education rule, and local board policy.

Comply with all district and campus routines and regulations.

Follow district safety protocols and emergency procedures.

Assist with after-hours technology emergencies, projects, or district events when assigned.

Perform all other duties as assigned.

Supervisory Responsibilities:

None.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:

Computers, Chromebooks, mobile devices, printers, network equipment, hand tools, cable installation and testing equipment, electronic diagnostic tools, ladders, and district vehicles

Posture:

Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion:

Repetitive hand motion; frequent keyboarding and use of computer equipment; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting:

Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over)

Environment:

Frequent districtwide travel; work in classrooms, offices, equipment rooms, network closets, and other district facilities; occasional exposure to electrical equipment, dust, heat, confined equipment spaces, and irregular work hours

Mental Demands:

Work with frequent interruptions; maintain emotional control under stress

TRS Health Benefits - LISD Contribution to TRS Health Coverage

Days:

226 days

Salary:

$34,804-$53,878; commensurate with experience

Position Type:

Full-Time