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Call Center Coordinator HIWA Builders Chico, CA Job Details Full-time $18 - $24 an hour 12 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Retirement plan Qualifications Spanish Remodeling English Construction experience Telemarketing Full Job Description Call Center Manager - 1-Day Bath Division HIWA Builders | 1-

Day Bath Division Location:

Chico, CA Job Type:

Full-Time Schedule:

Monday-Friday |

In-Office About HIWA Builders:

HIWA Builders is expanding, and we are excited to launch our new 1-Day Bath Division . We are looking for an energetic, organized, and highly motivated Call Center Manager to help us build and manage the customer experience from the very first phone call through the appointment-setting process. This is an important position within our company. The right person will be responsible for making sure our leads are answered, qualified, followed up with, and scheduled with the appropriate estimator. We are looking for someone who is outgoing, confident, organized, sales-minded, and not afraid to pick up the phone. About the

Position:

The Call Center Manager will manage incoming leads and customer communication for both our 1-Day Bath Division and HIWA Builders . The primary focus of this position will be 1-Day Bath , followed by HIWA Builders leads and customer follow-up. Once all active leads and required follow-up have been handled, the Call Center Manager will be expected to proactively generate additional opportunities through outbound calling. This is an in-office, Monday-Friday position for someone who enjoys talking to people, staying busy, and taking ownership of their results.

Your Priorities:

1. 1-Day Bath - Your #1 Priority You will be responsible for managing the incoming lead flow for our 1-Day Bath Division, including: Answering incoming calls and responding to new leads. Quickly contacting new leads and potential customers. Learning about the customer's bathroom remodeling needs. Qualifying leads and determining whether they are a good fit. Scheduling qualified customers with our estimators. Confirming appointments and helping reduce cancellations and no-shows. Following up with leads who have not yet scheduled. Keeping lead information accurate and organized. Making sure no 1-Day Bath opportunity falls through the cracks. Communicating important customer information to the estimator before the appointment. 2. HIWA Builders Leads After 1-Day Bath leads and responsibilities are handled, you will manage incoming leads for HIWA Builders . This includes qualifying customers, understanding their basic project needs, scheduling appointments with the appropriate estimator or team member, confirming appointments, and following up with leads that have not yet scheduled. 3. Previous & Current Customer Follow-Up You will also be responsible for staying connected with our existing customer base.

This includes:

Following up with previous HIWA customers. Checking in with current clients when needed. Following up on past estimates and opportunities. Reconnecting with customers who may have additional projects. Identifying potential future work and passing qualified opportunities to the appropriate team member. Helping HIWA maintain strong, long-term customer relationships. 4. Cold Calling & Lead Generation When all current leads, appointments, and customer follow-ups have been handled, cold calling becomes the next priority. We want someone who understands that there is always an opportunity to create the next opportunity. Cold calling may include reaching out to potential customers, older leads, inactive leads, past customers, and other potential prospects to generate additional appointments and business for HIWA. The ideal candidate is someone who: Is bubbly, outgoing, and personable . Is comfortable talking to people on the phone all day. Is confident asking questions and asking for the appointment. Has a natural sales personality. Is organized and excellent at following up. Can manage multiple leads and priorities without becoming overwhelmed. Is comfortable working toward goals and measurable results. Takes initiative and does not need to be told what to do every minute. Can handle rejection and keep moving. Is dependable and takes ownership of their responsibilities. Is professional and genuinely enjoys helping customers. Can learn and use CRM, scheduling, and computer systems. Wants to grow with a company and be part of building a new division. Previous Experience Previous experience in any of the following is a plus: Call center management Inside sales Appointment setting Customer service Lead generation Home improvement sales Construction or remodeling Bath, roofing, windows, flooring, or other home-services industries CRM or lead-management software Bilingual English/Spanish is a plus but not required.

What Success Looks Like:

The person in this position will be measured by their ability to turn leads into appointments and opportunities into business.

Success means:

New leads are contacted quickly. Customers receive a professional and positive experience. Qualified leads are scheduled with estimators. Appointments are confirmed. Follow-ups are completed consistently. Previous customers are re-engaged. The lead pipeline stays organized. When the pipeline is caught up, outbound calling is used to create new opportunities. Schedule & Work Environment Full-time, Monday-Friday. In-office position in Chico, California. Professional office environment. Frequent phone and computer use. Must be available during scheduled working hours to manage incoming leads and customer communications. Any overtime will be handled and compensated in accordance with applicable California law.

Pay:

$18.00 - $24.00 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person