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Now viewing: Customer Solutions Representative
NH
Next Horizon
Customer Solutions Representative
Job Description
Next Horizon, a sales and development firm, is hiring a Customer Solutions Representative in Cleveland to fuel AT&T Fiber's growth. The Customer Solutions Representative's daily rhythm blends customer care with smart sales instincts: Engage with our customers, uncover their internet concerns, and present AT&T Fiber answers that feel tailor-made. As a Customer Solutions Representative, you'll engage with our customers in person to demonstrate how AT&T Fiber makes buffering obsolete during family movie nights and important work calls. By pairing customers with fiber-optic solutions, the Customer Solutions Representative enables our customers to game smoothly, work remotely without issues, and stream in stunning quality. Core Functions of the Customer Solutions Representative Recommend AT&T Fiber internet services in person by assessing customer usage habits, connected devices, and home networking needs. Conduct in-person sales discussions to translate internet requirements into personalized fiber connectivity solutions. Assist customers with service enrollment, account setup, installation coordination, and onboarding from consultation through activation. Recommend upgraded internet plans and connectivity options to improve customer satisfaction and increase account value. Explain fiber internet features, Wi-Fi coverage, and service options in a clear, customer-friendly manner. Build lasting customer relationships through responsive support, proactive follow-up, and solution-focused sales conversations. Preferred Skills for the Customer Solutions Representative Simplifies AT&T Fiber benefits into compelling sales conversations. Consultative sales approach focused on customer needs. Builds trust that drives customer satisfaction and sales. Identifies internet needs and recommends the right solutions. Goal-oriented with a passion for customer service and sales.