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Now viewing: Lead Service Line Investigator
TP
Tech Pros LLC
Lead Service Line Investigator
Entry-Level JobVerifiedNo experience needed
Job Description
POSITION SUMMARY
Lead Service Line Inspectors help support Iowa American Water's compliance with the EPA's Lead and Copper Rule Improvements (LCRI) by conducting door-to-door outreach and completing brief in-home inspections of customer water service lines. This is a primarily field-based role focused on customer communication, simple pipe identification, and accurate documentation. You'll work in two-person teams for all field activities. A portion of each day includes entering your inspection results into internal tracking systems.WHAT TO EXPECT
- Always work in 2-person teams in the field for safety, support, and customer comfort.
- No sales, quotas, or commissions. You're never held accountable for whether someone answers the door.
- Company vehicle provided for all field work — no personal mileage required.
- Company branded coats, hats, and seasonal gear provided for identification and weather protection.
- Company-directed schedules with flexibility: later start times and evening hours are common, and Saturday work may be required based on project needs (overtime or flex time available).
RESPONSIBILITIES
- Visit residential properties with your team partner to explain the Lead Service Line Identification program and request access for a quick interior inspection.
- Locate the water meter, identify the service line material, perform a simple diagnostic test, and take photos.
- Leave door hangers and self-report instructions when customers are unavailable.
- Accurately record inspection results, photos, and daily activities in digital tools.
- Navigate basements, stairs, and uneven surfaces safely while representing the company professionally.
- Work safely and comply with all safety policies, prioritizing safety over results.
REQUIRED SKILLS & ABILITIES
- Strong communication and customer-interaction skills.
- Ability to record and enter data accurately.
- Comfort working outdoors and in residential environments with a team partner.
- Ability to climb stairs and walk on uneven terrain.
REQUIREMENTS
- High school diploma or GED
- Valid driver's license