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Policyholder Services Associate I Americo Financial Life and Annuity - 2.0 Kansas City, MO Job Details Full-time 2 hours ago Qualifications Organizational skills Entry level Full Job Description Policyholder Services Associate I Job Summary We are currently looking for a Policyholder Services Associate to join our team! Our Policyholder Services department maintains files, processes change requests, and provides status updates for all in-force policies within Americo's administrative systems, in accordance with State and Federal guidelines. Key Responsibilities Process in-force policy requests Prepare accurate written correspondence to policy owners and agents Create disbursements and financial transactions in accordance with policy processing guidelines Research problem situations to correct user or system errors in support of clients and other business units Work on special projects as assigned Meet all service level agreements on processing requests Knowledge, Skills, and Abilities Independent problem-solving abilities Ability to complete less complex financial and non-financial requests Ability to multi-task while accomplishing work-related items Detail-oriented with a strong attention to deadlines Ability to prioritize work to ensure timely completion of all tasks Computer proficiency Excellent organizational skills Typing speed of at least 40 wpm Ability to work in a team environment