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Caregiver / Personal Care Aide
Laurinburg, NC

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Companion Home Care

Office Assistant

Job Description

About Us Companion Home Care is a home health agency dedicated to delivering high-quality, compassionate in-home care to clients in Laurinburg, NC and the surrounding counties . We are a small, mission-driven organization committed to improving the lives of our clients and supporting the caregivers who serve them. About the Role This position is a key role at our Laurinburg location. This is not a desk job — you will be the operational backbone of the office, responsible for helping the regional coordinator grow our client base, coordinating care for existing clients, assisting staff with the supervision of PCAs and CNAs, onboarding new staff, and keeping the office in full compliance with NC Medicaid and state regulations. We are looking for someone who is driven, organized, and genuinely passionate about home care. If you thrive in a fast-paced environment where no two days are the same and you take pride in building relationships in the community, this role is for you. Key Responsibilities Business Development & Referrals Build and grow the agency's client base through active outreach to hospitals, physicians, discharge planners, social workers, and community organizations Develop and maintain referral relationships with healthcare providers, senior centers, assisted living facilities, and community partners throughout Anson County and surrounding areas Represent Companion Home Care at community events, health fairs, and networking opportunities Track referral sources and follow up consistently to strengthen partnerships Identify opportunities to expand services and communicate growth strategies to leadership Care Coordination & Client Services Serve as the primary point of contact for new and existing clients through intake, onboarding, and ongoing care Complete all required admission paperwork, authorizations, and care plan documentation. Assist with creating and managing daily and weekly schedules for all PCAs and CNAs, ensuring full coverage per each client's care plan Caregiver Supervision & Accountability Review Electronic Visit Verification (EVV) records to confirm accurate clock-in and clock-out times Address attendance, performance, or conduct concerns promptly and professionally New Hire Training & Staff Development Coordinate and assist orientation for new hires on role responsibilities, agency policies, and client expectations Assist with the training of new PCAs and CNAs on care plan implementation, ADL support, documentation, and EVV procedures Ensure all new employees complete required competency evaluations prior to client assignment Maintain up-to-date training records and coordinate ongoing education, including CPR/First Aid/TB recertification Office Administration Manage day-to-day administrative operations including phones, correspondence, supplies, and record-keeping What We Are Looking For Minimum 1 year of experience in home care or healthcare administration Working knowledge of NC Medicaid home care regulations and EVV requirements Proficiency with HHAEXCHANGE or similar home care scheduling software Driven, community-minded mindset with the ability to build referral relationships and grow a client base Strong interpersonal and relationship-building skills — comfortable engaging with healthcare providers, community partners, clients, and families Excellent organizational and multitasking abilities in a fast-paced environment High level of integrity, discretion, and professionalism in handling confidential information Compassionate, service-oriented approach with a genuine commitment to improving clients' lives Background & Compliance Requirements Successful completion of a criminal background check, including NC Health Care Personnel Registry check Must be free of exclusions from federal health care programs (OIG/SAM check required) Annual tuberculosis (TB) screening per agency policy Completion of all required orientation, training, and annual competency evaluations
Pay:
$14.00 - $16.00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Work Location:
In person