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Position Description Job Title:

Eastern Orleans Community Center (EOCC) Coordinator (Case Manager)

Department:

Community Services Supervises:

Volunteers, Job Development Participants, Interns Reports To:

Community Services Manager (Director in Manager's absence)

Pay Range:

$19.00-$24.00

FLSA Status:

Non-Exempt Hours:

M-F 9:00 AM-5:30 PM

I. PURPOSE AND SUMMARY OF RESPONSIBILITIES

The Eastern Orleans Community Center (EOCC) Coordinator is responsible for the efficient day-to-day operation of the Eastern Orleans Community Center, including oversight of service delivery, case management functions, and site-based operations. This position serves as a primary point of contact for customers and staff, ensuring high-quality services, regulatory compliance, and effective coordination of resources to support customer self-sufficiency.

II. ESSENTIAL RESPONSIBILITIES

Maintain strict confidentiality regarding Agency customers, employees, and all Agency business information. Conduct customer interviews and provide direct services or advocacy with external service providers. Build supportive relationships with individuals and families to identify and address barriers to self-sufficiency. Determine customer eligibility for Agency programs in accordance with policies and funder requirements. Maintain accurate documentation and case records to support internal reporting and external funding requirements. Prepare monthly program outcome reports and other reports as required. Oversee and ensure accurate data entry into the Agency's customer outcome tracking system (imPowr). Submit expenses, donations, and required documentation to the Community Services Manager in a timely manner. Order inventory for the food pantry and soup kitchen through approved vendors; monitor inventory levels and notify management of shortages or concerns. Ensure the EOCC facility, food pantry, and kitchen remain clean and compliant with all applicable licensing and regulatory requirements, including Health Department standards. Monitor volunteer attendance and approve volunteer and participant timesheets through online systems in accordance with Agency policy. Assist with direct services in the soup kitchen, food pantry, and recreational or community activities as needed. Ensure that staff, volunteers, job development participants, and interns receive appropriate training related to job duties, safety, and funder or regulatory requirements. Demonstrate flexibility to work occasional evenings and/or weekends to meet operational needs, deadlines, or emergency situations. Learn, follow, and enforce all Community Action of Orleans & Genesee policies and procedures. Perform other related duties as assigned by the Community Services Manager or Director.

III. MARGINAL RESPONSIBILITIES

Participate in non-mandatory trainings and meetings as directed by the Community Services Manager or Director. Coordinate or oversee special projects, including surplus food distributions, holiday baskets, and seasonal initiatives.

IV. RELATIONSHIPS A.

Internal Collaborate professionally and effectively with Community Center staff, volunteers, interns, job development participants, and Agency leadership.

Supervision Received:

Limited supervision. Work is primarily performed independently after assignment, with responsibility for planning and execution and discretion in methods. 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Eastern Orleans Community Center (EOCC) Coordinator (Case Manager)