Find & Apply For Residential Assistant / Advisor Jobs in Charlotte, North Carolina

The Logos Collective, a Mecklenburg County nonprofit, is seeking a dependable, hands-on Housing Operations & Admissions Manager to oversee the day-to-day operation of our residences in Charlotte. We are looking for someone who can work effectively with residents and referral partners while also being comfortable handling the practical issues involved in operating multiple residential properties and those residing in them. The ideal candidate is organized, approachable, firm when necessary, and capable of taking ownership of problems rather than simply reporting them. The position will serve as a primary point of contact for prospective residents and will help manage the process from initial inquiry through screening, admission, move-in, residency, and transition from the program upon completion.

Primary responsibilities include:

Respond to prospective resident and referral inquiries and conduct admission screenings using established criteria. Explain program requirements, fees, house rules, resident rights, and expectations before admission. Complete admission paperwork, resident agreements, releases, medication/MOUD documentation, financial agreements, and move-in orientation. Coordinate room and bed assignments and maintain accurate occupancy and resident records. Communicate professionally with treatment providers, probation/parole officers, reentry programs, families, and other approved referral sources. Maintain appropriate professional boundaries and resident confidentiality. Conduct routine walkthroughs of housing units and identify maintenance, cleanliness, safety, and property concerns. Perform basic handyman and maintenance work, such as changing locks, minor plumbing repairs, replacing fixtures, patching drywall, basic painting, assembling furniture, changing filters, troubleshooting appliances, and handling other routine household repairs within the employee's skill level. Determine when a problem requires a licensed or specialized contractor and coordinate repairs when authorized. Manage keys, property inventories, supplies, furnishings, and move-in/move-out condition documentation. Help ensure houses remain clean, safe, functional, and ready for occupancy. Reinforce house expectations regarding curfew, visitors, chores, meetings, substance use, medication safety, and community conduct. Coordinate drug/alcohol testing according to established program policy. Document incidents, rule violations, grievances, maintenance issues, and other significant events. Respond appropriately to resident concerns and emergencies and follow established escalation procedures. Assist residents with appropriate connections to treatment, recovery support, transportation, employment, benefits, identification, and community resources without functioning outside the scope of the recovery-housing role. Maintain accurate occupancy, admission, discharge, referral, and outcome information so the organization can measure utilization, retention, housing stability, service connections, and successful transitions. Communicate regularly with organizational leadership regarding admissions, vacancies, resident concerns, maintenance needs, and significant incidents. We are looking for someone who: Has experience in recovery housing, behavioral health, substance use services, reentry, property management, residential programs, case management, Peer Support, or a related field. Experience working with people in recovery or justice-involved populations or active Peer Support Certification is strongly preferred. The right person would also have practical maintenance skills . You do not need to be a licensed contractor, but be comfortable assessing household problems or completing routine repairs safely and knowing when professional repair is required. Candidates should be comfortable using computers and electronic records, completing detailed documentation, communicating by email and telephone, managing competing priorities across multiple residences, and working independently. A valid driver's license, reliable transportation, dependable attendance, and the ability to travel between Charlotte-area residences are required. Experience with recovery residence standards, motivational interviewing, de-escalation, trauma-informed practices, or

NCARR/NARR

standards is a plus.

Schedule:

Full-time. The position requires flexibility because admissions, resident issues, and property problems do not always occur during traditional business hours. Some evening or weekend availability may be necessary.

Job Type:

Full-time Pay:

From $55,000.00 per year People with a criminal record are encouraged to apply

Work Location:

In person