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Social Services
Social / Human Services Assistant
Barrington, IL

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WINGS Program, Inc.

Community Support Coordinator

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Job Description

Description:
Under the direction of the Director of Community-Based Services, the Community Support Coordinator supports the day-to-day coordination of the Program in Northshore and Barrington communities. This position supports mentor recruitment, participant coordination, documentation, and routine communication while following program guidelines, agency policies, and trauma-informed practices. Essential Duties and Responsibilities
  • Support the recruitment, screening, interviewing, onboarding, and ongoing support of Community Mentors in accordance with established program procedures.
  • Help coordinate mentor applications, training logistics, resources, and routine communication with mentors, mentees, staff, and community partners.
  • Support program activities, outreach efforts, and implementation of established policies, procedures, and trauma-informed practices.
  • Conduct participant intakes and screenings, help coordinate mentor matches, and track mentoring relationships using established program tools.
  • Notify the director of concerns or changes that may affect participant safety, mentor support, or program needs.
  • Provide routine support and guidance to mentors and mentees within established program guidelines while maintaining confidentiality, safety-focused practices, and professional boundaries.
  • Maintain program records, mentor files, documentation, data entry, and reporting information accurately and timely.
  • Participate in meetings, trainings, case consultations, and collaborative activities as assigned.
Requirements:
  • Minimum of three (3) years of experience working with survivors of intimate partner violence, volunteer programs, homelessness services, or other trauma-affected populations required; associate or bachelor's degree in a related field preferred.
  • Completion of 40-Hour Domestic Violence Training required within the first month if not already completed; ICDVP credential preferred.
  • Ability to use communication, organization, attention to detail, dependability, teamwork, confidentiality, professional boundaries, and trauma-informed service skills in routine program support required.
  • Bilingual (Spanish) preferred.
  • Ability to work some evenings and weekends and travel between Northshore and/or Barrington communities/work locations required.
  • Lived experience as a survivor of intimate partner violence is required.
  • Commitment to diversity, equity, and inclusion.
Full-time Benefits:
  • 403b Retirement Plan
  • 403b Employer Match
  • Dental Insurance
  • Medical Insurance
  • Health Savings Account
  • Paid Time Off
  • Vision Insurance
  • EAP

Benefits

  • Paid Time Off (PTO)
  • 403(b) Tax-Sheltered Annuity Plans
  • Other Retirement and Savings
  • Health and Wellness Programs