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SAP L1

Production Support Specialist Work Arrangement:

3 Days Onsite Position Overview BlueOval Battery Park Michigan (BOBM) is a Ford manufacturing facility helping power the next generation of Ford vehicles. The SAP L1 Production Support Specialist will serve as the primary coordinator for

SAP S/4HANA

Public Cloud production support activities across multiple business functions. This role is responsible for driving issue resolution, coordinating cross-functional support efforts, maintaining operational visibility, and ensuring business continuity across Finance, Master Data Management (MDM), Purchasing, HR, Supply Chain Collaboration, Warehouse Operations, ASN, and Banking workstreams. This position offers the opportunity to work in a fast-paced manufacturing environment supporting a large-scale SAP ecosystem while developing expertise in production support, project coordination, stakeholder management, and SAP cloud operations. Key ResponsibilitiesL1 Production Support & Incident Management Serve as the primary point of contact for BOBM IT Level 1 support activities within the

SAP S/4HANA

production environment. Manage end-to-end support processes using JIRA, ServiceNow, and SAP Cloud ALM (CALM). Prioritize incidents based on severity and business impact while ensuring SLA compliance. Coordinate escalations to L2 and L3 support teams and provide comprehensive issue documentation, including root cause analysis. Monitor ticket backlogs and drive timely resolution of production issues. Develop and maintain incident management dashboards, scorecards, and support performance metrics. Analyze trends, identify recurring issues, and communicate support metrics to stakeholders. Finance & Integration Support Support month-end financial close activities, including: Intercompany transactions Banking and treasury processes Accounting operations Wall Street, Backline, MICS, Vertex, and Monex integrations Assist with SAP integration initiatives involving: Master Data Management (MDM) Purchasing and supplier interfaces API and middleware integrations Advance Shipping Notice (ASN) processes Support

SAP S/4HANA

Public Cloud Identity and Access Governance activities, including: User provisioning Deprovisioning Access modifications and role management Training & User Enablement Coordinate SAP training activities across BOBM business workstreams. Track training certifications and user readiness metrics. Ensure training materials and job aids are current and accessible. Schedule and coordinate training sessions as needed. Develop dashboards and reporting to measure training completion and effectiveness. Required Skills

SAP ERP SAP S/4HANA SAP

Public Cloud Production Support Incident Management JIRA ServiceNow SAP Cloud ALM (CALM) API Integration Change Management Java Preferred Skills SAP Activate methodology experience. Project Management certification (PMP or equivalent).

SAP certifications in:

Security

GRC FICO S/4HANA

Related SAP modules Experience with ITIL-based Incident, Problem, and Change Management frameworks. Familiarity with automotive or battery manufacturing operations. Required ExperienceSAP & Production Support 5+ years of hands-on

SAP ERP/SAP S/4HANA

experience. Experience supporting SAP production environments, including incident management and issue resolution. Proven experience utilizing SAP Cloud ALM (CALM), ServiceNow, and JIRA for support workflows, ticket management, and incident tracking. Cloud Experience Participation in at least one full lifecycle

SAP S/4HANA

Public Cloud implementation. Project & Program Management 10+ years of experience leading and coordinating complex IT initiatives, including planning, execution, and delivery of technology projects. Reporting & Analytics Experience developing dashboards, scorecards, KPIs, and operational reporting to provide visibility into support performance and project health. Functional & Technical Knowledge Accounting and financial operations Treasury and banking processes Master Data Management (MDM) Purchasing and supplier integrations API and interface management ASN processes Middleware platforms and integrations Professional Skills Strong stakeholder management and communication skills. Excellent organizational and prioritization abilities. Ability to manage multiple concurrent workstreams in a fast-paced environment. Strong analytical and problem-solving skills. Preferred Experience

SAP S/4HANA

Public Cloud implementations and support. SAP Cloud ALM (CALM). Experience supporting BOBM or similar manufacturing workstreams. Automotive manufacturing industry experience. EducationRequired Bachelor's Degree Preferred Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field. Additional Information Hybrid work environment with 3 days onsite. Must be comfortable working across multiple business functions and support teams within a manufacturing environment. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy