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Technology
Computer Programmer
Huntersville, NC
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Overview Join a growing organization partnered with one of Europe's premier CNC machine builders. As an Applications Engineer, you will become a technical expert on a line of high‑precision Swiss‑made CNC machines. Over several months, you will receive extensive factory training and play a key role in supporting dealers, customers, and internal teams across North America. This position blends hands‑on machining, customer interaction, training, and pre‑sales technical support.
Travel:
to be based out of general Charlotte, North Carolina area. 50% travel role whereby could be going to customer sites throughout the US. Key ResponsibilitiesTraining & Education Develop and deliver training programs for dealers, operators, and internal staff on machine operation, setup, and best‑practice machining techniques. Provide hands‑on operator training, including control navigation, tool setup, probing cycles, and safe operation. Create and maintain training materials, technical guides, and application documentation. CAM Programming & Process Development Utilize CAM software to create, modify, and optimize machining programs; free‑form CAM knowledge is highly valued. Build toolpaths, simulate operations, and validate machining strategies for customer parts. Support customers in integrating CAM workflows with the machine's control platform. Control Systems Knowledge Apply working knowledge of Siemens PLC controls for machine operation, troubleshooting, and process optimization. Receive formal training to become proficient with Heidenhain controls , expanding capability across the full machine lineup. Assist customers in understanding control functions, cycles, probing routines, and advanced machining features. Test Cuts, Time Studies & Process Validation Perform test cuts to evaluate machine accuracy, surface finish, and overall performance. Analyze cutting results and identify opportunities to improve parameters, tooling, or fixturing. Conduct detailed time studies to establish realistic cycle times and validate process efficiency for customer RFQs and turnkey projects. Demonstrations, Trade Shows & Pre‑Sales Support Prepare and execute pre‑sale machine demonstrations showcasing milling performance, accuracy, and speed. Support trade shows and open houses, including machine setup, tooling, programming, and live cutting demos. Engage with prospective customers to explain machine capabilities and application advantages. Sales Team Collaboration Work closely with Sales to provide timely application support and technical insight. Review RFQs for feasibility, manufacturability, and cycle time expectations. Assist in developing turnkey proposals, including tooling, fixturing, and process recommendations. Customer Support & Troubleshooting Provide remote and on‑site applications support for machining issues such as chatter, finish problems, tolerance deviations, and tool wear. Recommend process adjustments, updated parameters, or programming improvements to resolve issues efficiently. Maintain strong communication with customers and dealers to ensure rapid and effective support. Documentation & Technical Communication Develop and distribute application notes, setup sheets, best‑practice guides, and technical bulletins. Maintain clear communication with dealers, customers, and internal teams regarding application updates and process recommendations.
Job Type:
Full-time Pay:
$42.00 - $57.00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): Spend up to 50% of the time traveling to customer and company locations either domestically or occasionally international?
