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Now viewing: Help Desk Support
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Hair N' Motion Salon & Spa
Help Desk Support
Job Description
Job Overview Join our dynamic IT support team as a Help Desk Support specialist, where your technical expertise and customer service skills will drive seamless technology experiences across our organization. In this energized role, you will be the first point of contact for resolving a wide array of hardware, software, and network issues, ensuring minimal downtime and maximum productivity. Your proactive approach and technical proficiency will empower users to navigate their systems confidently, fostering an environment of efficient digital operations. This paid position offers an exciting opportunity to develop your career in IT support while making a tangible impact on daily business functions. Duties Provide prompt and professional technical support to end-users via phone, email, or remote access tools, addressing issues related to operating systems such as Windows and macOS. Support computer networking activities including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and connectivity issues to ensure secure and reliable access. Utilize ticketing systems like BMC Remedy or ServiceNow to document incidents, track resolutions, and escalate complex issues appropriately. Conduct software troubleshooting for applications across various platforms, ensuring optimal performance and security compliance. Support IT infrastructure components by maintaining hardware inventory, performing routine system checks, and assisting with system upgrades or installations. Experience Proven experience in IT support or help desk roles with a strong foundation in technical troubleshooting support. Familiarity with operating systems such as Windows (including Windows Server administration) and macOS. Hands-on experience with computer management tools like Active Directory management and user account provisioning. Knowledge of computer networking concepts including LAN setup, VPN configuration, firewall management, and network security protocols. Proficiency with help desk ticketing systems such as BMC Remedy or ServiceNow for incident tracking and resolution documentation.