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Tools and platforms used:

RMM and MDM (iOS/iPad OS): NinjaOne Identity and access: Microsoft Entra ID (Azure AD), Active Directory Productivity and collaboration: Microsoft 365 Remote access: ZTNA (Sonicwall Cloud Secure Edge),

Remote Desktop Enterprise Business Systems:

Sage X3 ERP Ticketing and documentation: NinjaOne Service Desk Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have regular and predictable work attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience 1 to 3 years of experience in IT support, help desk, or technical support roles is required. Associate's degree or relevant certifications (CompTIA A+, Network+, etc.) preferred; equivalent experience considered. Strong troubleshooting skills across Windows OS, Office 365, and common business applications Experience with endpoint device setup and maintenance. Possess valid driver's license and acceptable Motor Vehicle Record. Competencies Knowledge of hardware, software, network diagnostics, and cybersecurity principles. Ability to complete essential functions and responsibilities of IT Support Technician. Proactive mindset; able to anticipate issues and take initiative within defined procedures. Strong time management skills with ability to prioritize. Strong interpersonal/customer service skills. Must communicate clearly and effectively with non-technical users. Excellent problem-solving and analytical skills Ability to work independently and as part of a team. Physical Demands Frequently required to stand, sit, talk, and hear, and use hands to handle, or touch objects or controls. Ability to lift and move objects up to 50 pounds.

Occasionally required to stoop, bend, kneel, crawl, or reach above the shoulders. Regularly required to operate typical office equipment such as smartphones, copy machine, and postage meter as well as extended periods of computer use. Speech, visual, and hearing ability to sufficiently express and comprehend written and verbal communications. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Environment Inside office work and outside as needed. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Technical support: 1 year (Required)

Work Location:

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Find & Apply For Computer Support Specialist Jobs in Loxley, Alabama

IT Support Technician