Find & Apply For Computer Support Specialist Jobs in Englewood, Colorado

Job Summary Our client, a major communication services provider, is seeking a Software Support Engineer that will analyze logs and data from platforms and hardware using tools such as Splunk, Kibana, and OpenSearch. Core Responsibilities The team's responsibility is to triage and analyze issues through logs, then route them to the appropriate development team for resolution The focus is on troubleshooting, log analysis, and technical triage, with high interaction across engineering groups Triage and troubleshoot escalated issues to identify the root cause and determine the appropriate DEV team for resolution Collaborate with cross-functional engineering teams to ensure efficient handoff of issues Provide clear and consistent communication on status, findings, and resolutions Participate in an on-call rotation (approx. once every 8 weeks, including weekends). Offshore teams handle nights, and overall call volume is low Stay adaptable to frequent process updates and operational changes, applying new procedures week to week Required Skills/Experience (Must-Haves) 3+ years of professional experience in a software engineering or technical support role. Development background in Python or Java (for technical depth, though coding will not be performed daily). Hands-on experience with Splunk, Kibana, OpenSearch, and AWS. Proven ability to work with large-scale logs and diagnose complex technical issues. Strong communication skills — must be personable, collaborative, and able to build relationships across teams. Preferred Skills/Experience (Nice-to-Haves) Prior video technology experience (commercial video platforms, streaming services, set-top box technology) strongly preferred. Energetic, adaptable, and proactive problem solver. Not just technically strong but also easy to work with and highly collaborative. Comfortable in a fast-changing environment where adaptability and memory of evolving processes are critical.

Work Environment Location:

Greenwood Village, CO Work Model:

Hybrid, 4 days onsite

Compensation & Benefits Pay Range:

The approximate pay range for this position is between $71,000 and $102,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. Were passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moments notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy. [143294]