Find & Apply For Computer Support Specialist Jobs in Glenwood Springs, Colorado

BlueKey IT is currently seeking a Helpdesk Technician. Job duties include answering client phone calls, responding to email requests, managing help desk tickets, providing remote and on site support to clients, and performing maintenance tasks for clients. Other duties may be added as needed.

Job Description:

Helpdesk Technician (Entry-Level) BlueKey IT is seeking a Helpdesk Technician to join our team. This is a customer-facing, entry-level role focused on providing basic technical support, answering incoming phone calls, managing help desk tickets, troubleshooting issues on site and configuring computers for deployment. This position is ideal for someone starting their IT career who enjoys helping people with computers, building their own computers/home lab, figuring things out, learning foundational IT skills, and working hands-on with computer hardware and software. Key Responsibilities Answer incoming support calls and assist users with basic IT issues Create, update, and manage help desk tickets Provide basic troubleshooting for desktop, laptop, and peripheral issues remotely and on site Set up and configure computers (imaging, user setup, software installation) Prepare computers and equipment for deployment to end users Reset passwords and assist with basic account access issues Follow documented processes and escalation procedures Maintain an organized workspace Required Qualifications 0-2 years experience in help desk, technical support, or related IT role Comfortable answering phone calls and speaking with users professionally Basic understanding of Windows operating systems Strong customer service and communication skills Ability to follow instructions and documented procedures Willingness to learn new tools, systems, and technologies Reliable, punctual, and detail-oriented Basic Technical Skills (Training Provided) Familiarity or interest in learning: Windows desktop setup and configuration Installing software and performing basic updates Microsoft 365 and Google Workspace (basic tasks such as password resets and user setup) Basic networking concepts (Wi-Fi, Ethernet, printers - no advanced networking required) Ticketing systems Preferred Previous customer service experience Experience setting up or troubleshooting PCs or laptops IT coursework or degree, certifications (CompTIA A+), or personal technical projects Experience working in an office or IT support environment Work Environment Office-based position Full-time Phone-based support role Hands-on computer setup Training and support provided What We're Looking For We're looking for someone who: Enjoys helping people and solving technology problems Is comfortable handling incoming phone calls Pays attention to detail when setting up equipment Communicates clearly and professionally Wants to build a career in IT and grow their technical skills Additional Job requirements: Able to pass a background check and random drug testing (including marijuana). Strong written and verbal communication skills in English. Friendly and patient attitude when working with customers. Ability to carry 50 pounds up and down a flight of stairs. BlueKey IT Services is a small, local business that can offer a fun work environment with tremendous opportunities for learning and growth. If you have a passion for computers, networking, working with clients and being part of a great team, please submit a current resume.

Benefits Include:

Subsidized Health Insurance, 401K matching, Paid Time Off.

Job Type:

Full-time Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) matching Paid time off Professional development assistance Application Question(s): Can you pass a background check? Can you pass a drug test including marijuana? Do you have a reliable vehicle, drivers license and insurance? Ability to

Commute:

Glenwood Springs, CO 81601 (Required)

Work Location:

In person