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Computer Support Specialist
Lakewood, CO

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GSA, Office of GSA IT

IT Specialist (Infrastructure Facilities)

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Job Description

IT Specialist (Infrastructure Facilities) General Services Administrion Office of the Chief Informion Officer Summary As an IT Specialist (Infrastructure Facilities), you will work across GSA IT organizions providing project management support.
Locion of position:
The Office of Digital Infrastructure Technologies, Infrastructure Facilities Branch. This branch implements, operes, maintains, and supports mission critical systems and applicions. Position can be filled in any of the following locions: Washington, DC;Kansas City, MO; Fort Worth, TX; Tacoma WA; Lakewood, CO or Raleigh, NC. Learn more about this agency Summary As an IT Specialist (Infrastructure Facilities), you will work across GSA IT organizions providing project management support.
Locion of position:
The Office of Digital Infrastructure Technologies, Infrastructure Facilities Branch. This branch implements, operes, maintains, and supports mission critical systems and applicions. Position can be filled in any of the following locions: Washington, DC;Kansas City, MO; Fort Worth, TX; Tacoma WA; Lakewood, CO or Raleigh, NC. Learn more about this agency Overview Help Accepting applicions This job will close when we have received 150 applicions which may be sooner than the closing de. Learn more Locion 1 vacancy in the following locions: Lakewood, CO Washington, DC Kansas City, MO Raleigh, NC Fort Worth, TX Tacoma, WA No mching locions found. Work site options Telework eligible Yes—This position is full-time in the office. In rare instances, situional telework may be approved on a case-by-case basis. Remote job No Relocion expenses reimbursed No Salary $108,173
  • $158,322 per year If you are a new federal employee, your starting salary will likely be set the Step 1 of the grade for which you are selected. Pay scale & grade GS 13 Promotion potential 13
  • GS-13 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel
  • For meetings and training.
Appointment type Permanent Occupions and job series 2210 Informion Technology Management Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Modere Risk (MR) Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Credentialing Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number
I-2026-0006
Control number 889273000 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Duties Help We are currently filling one vacancy, but additional vacancies may be filled as needed. As an IT Specialist (Infrastructure Facilities) you will perform the following duties: Serves as an expert in the Informion Technology (IT) field and plays a key role in complex, sensitive, high-level IT work characterized by an exceptional degree of difficulty and responsibility; provides expert technical support, advice, guidance, and assistance to other IT personnel and IT management in the planning and integrion of agency-wide and regional network hardware and software in relion to the upgrade and maintenance of new and existing systems and infrastructure. Represents the organizion in meetings with representives of industry, other agencies, public organizions, etc., to resolve problems, develop joint policies and standards and exchanges of informion regarding areas of technical expertise; provides project leadership and IT subject mter expertise on GSA IT and customer engagement project teams and fact-finding plans involving multiple large-scale projects, designed to deliver IT and communicion services on a nionwide and regional office basis. Provides technical support, advice, guidance, and assistance in planning and integring agency-wide and regional network hardware and software reled to upgrading and maintaining new and existing systems and infrastructure; works with policy officials to develop guidelines and procedures for the agency wide use and management of GSA IT digital and physical infrastructures; determines hardware, software and infrastructure needs and coordines the deployment of required hardware, software and infrastructure to maintain the integrity and accessibility of systems, plforms, and da centers; monitors infrastructure performance, ensuring optimum performance is maintained all times. Serves as a senior technical expert on identifying customer needs and requirements; analyzing system requirements; conducting and/or leading lower graded employees in completing IT tasks and projects, cost-benefit analyses, and other research projects; ensuring compliance with laws, regulions, policies, standards and procedures; troubleshoots and resolves complex technical IT issues and determines cost effective viable solutions. Serves as a Contracting Officer's Representive (COR) a
COR FAC II
level or higher, monitoring contractor performance and reviewing deliverables; serves on acquisition development and proposal evaluion teams, ensuring procurements are performed accurely, adequely documented, and completed in a timely manner; Identifies approprie contractual vehicles (schedule contracts, blanket purchase agreements, multiple award contracts, specialized service contracts, etc.) to determine availability and prices of IT goods and services. Requirements Help Conditions of employment US Citizens and Nional (Residents of American Samoa and Swains Island) Meet all eligibility criteria within 30 days of the closing de Register with Selective Service if you are a male born after 12/31/1959 Direct Deposit of salary check to financial organizion required. If selected, you must meet the following conditions:
Current or Former Political Appointees:
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this informion to the HR Office. Failure to disclose this informion could result in disciplinary action including removal from Federal Service. Serve a one year probionary period, if required. Undergo and pass a background investigion (Tier 2 investigion level). Have your identity and work stus eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Qualificions To evalue your qualificions, your resume must clearly demonstre how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualificions can be fully evalued, we recommend including the following informion: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience—should include employer name, job title, start and end des (month/year), the number of hours worked per week and descriptions th explain how you meet the required qualificions in the job announcement. Educion, certificions or licensures—If the job announcement requires any educion, certificions or licensures, make sure to include the required informion and any required documents like transcripts. Your resume should contain enough informion to make a valid determinion th you fully meet experience requirements for each grade level you are applying to. If you do not provide enough informion for us to determine your qualificions, you may be red ineligible. If you have volunteered your service through a Nional Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-13 salary range starts $ 108,173 per year. If you are a new federal employee, your starting salary will likely be set the Step 1 of the grade for which you are selected. Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-reled experience demonstring EACH of the 9 competencies AND one year of specialized experience equivalent to the GS-12 level in the Federal service as described below:
IT SPECIALIST COMPETENCY REQUIREMENTS
Attention to Detail
  • Is thorough when performing work and conscientious about tending to detail. Customer Service
  • Works with clients and customers (th is, any individuals who use or receive the services or products th your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizions outside the Government) to assess their needs, provide informion or assistance, resolve their problems, or sisfy their expections; knows about available products and services; is committed to providing quality products and services.
Decision Making
  • Makes sound, well-informed, and objective decisions; perceives the impact and implicions of decisions; commits to action, even in uncertain situions, to accomplish organizional goals; causes change. Informion Management
  • Identifies a need for and knows where or how to gher informion; organizes and maintains informion or informion management systems. Interpersonal Skills
  • Shows understanding, friendliness, courtesy, tact, emphy, concern, and politeness to others; develops and maintains effective relionships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; reles well to people from varied backgrounds and different situions. Oral Communicion
  • Expresses informion (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nure of the informion (for example, technical, sensitive, controversial); makes clear and convincing oral presentions; listens to others, tends to nonverbal cues, and responds appropriely. Problem Solving
  • Identifies problems; determines accuracy and relevance of informion; uses sound judgment to genere and evalue alternives, and to make recommendions. Teamwork
  • Encourages and facilites cooperion, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence
  • Uses knowledge th is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evalues technical informion reled to the job; advises others on technical issues.
SPECIALIZED EXPERIENCE REQUIREMENTS
Specialized experience is experience providing secure and reliable Informion Technology (IT) solutions for an organizion and determining computer IT support needs. Such experience must include the following:
  • Providing communicion on project recommendions (e.g. explaining your final suggestions, findings, and next steps) to inform stakeholders, guide decision-making, and ensure transparency throughout the project lifecycle;
  • Implementing new technologies and integring existing technologies for customers to save time, cut down on errors, and improves the user experience; and
  • Engaging in architectural and functional conversions and determining approprie tools to meet customer demands and requirements (e.
g. participing in projects to cree new capabilities to meet policies and initiives; advising and providing recommendions on the best method to establish digital infrastructure etc.). Educion There is no substitution of educion for experience the GS-13 level. Additional informion Candides will not be hired based on their race, sex, color, religion, or nional origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches. If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or GSA's webpage . Relocion-reled expenses are not approved and your responsibility. On a case-by-case basis, the following incentives may be approved:
  • Recruitment incentive if you are new to the federal government
  • Relocion incentive if you are a current federal employee
  • Credit toward vacion leave if you are new to the federal government Additional vacancies may be filled through this announcement in this or other GSA organizions within the same commuting area as needed; through other means; or not all.
Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacion time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Your qualificions evalued based on your applicion merials (e.g., resume, supporting documents), and responses you provide on the applicion questionnaire. In addition to the applicion and applicion questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. You will not be considered for the position if you fail to complete the assessment. You assessed on the following competencies: Oral Communicion Writing Interpersonal Skills Problem Solving Teamwork Technology Oriention Customer Service Attention to Detail Self-Management The results from this assessment are used in ranking applicants. Your answers to the questions used to place you in one of the following cegories and standard score ranges: Best Qualified = Candides scoring between 95
  • 100 Well Qualified = Candides scoring between 85
  • 94 (Well Qualified for
CTAP/ICTAP
) Qualified = Candides scoring between 70
  • 84 Within each cegory, veterans will receive selection priority over non-veterans.
Additional hurdle assessments, such as narrive responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle. If additional assessments are used, you provided with further instructions. If you are eligible under Interagency Career Transition Assistance Plan or GSA's Career Transition Assistance Plan (ICTAP/CTAP) , you must receive a score of 85 or higher to receive priority. You may preview questions for this vacancy. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacion time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help ALL required documents must be submitted before the closing de. Review the following list to determine wh you need to submit.
Resume:
Must not exceed two pages. Refer to the Qualificions section for resume requirements. If you are claiming veterans preference: (a) Copy of your Certifice of Release or Discharge From Active Duty, DD-214 th shows your type of discharge, character of service and the des of your active duty service. (b) If you are claiming 10-point preference or derived preference (spouse, widow/widower, or parent of a deceased or disabled veteran), you must submit documention th establishes your entitlement in addition to the DD-214: VA disability ring letter or other official documention (refer to SF-15 for complete list). SF-15, Applicion for 10-
Point Veteran Preference Note:
If sufficient documention is provided to establish 10-point preference, preference may be granted based on the supporting documention even if the SF-15 is not submitted. If selected, a completed SF-15 required prior to appointment.
IF YOU ARE
Active duty military
  • Certificion on a letterhead from your military branch th includes your rank, character of service (must be under honorable conditions) & military service des including discharge/release de (must be no ler than 120 days after the de the certificion is submitted).
ICTAP/CTAP
eligible
  • submit a, b, and c : (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees:
Submit SF-50. How to Apply Help Submit a complete online applicion including any required documents prior to 11:59 pm Eastern Time on the closing de of the announcement. You can modify or complete your applicion any time before the deadline. Simply return to USAJOBS, select the vacancy, and upde your applicion. For more detailed instructions on how to apply, click here: Apply for a GSA Job. If you are having issues applying to this announcement, you should switch to a different browser, network or device.
Note:
Your firewall may block your transfer from USAJOBS to your GSA applicion. To begin, click the Apply Online button on the vacancy announcement. Sign in or register on USAJobs and select a resume and documents to include in your applicion. Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your applicion from moving forward in the hiring process. Please see Required Documents for additional details. Once you have clicked Apply for this position now , you taken to the GSA site to complete the applicion process. Click the Apply To This Vacancy and complete all steps in the applicion process until the Confirmion indices your applicion is complete. If you click Return to USAJobs or get timed out prior to receiving confirmion, your applicion will not be submitted and cannot be considered for this vacancy.
Note:
Review the
REQUIRED DOCUMENTS
section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). Need Assistance? Questions or issues completing an applicion and/or submitting documention
  • contact fedhirehelp@applygovernment.com or 1-866-656-6831 Monday-Friday 7AM
  • 7PM EST, except for Federal holidays Specific questions on the position
  • contact the HR representive (Monday-Friday during normal business hours) listed on the announcement, prior to the applicion deadline You must receive HR approval before deviing from these instructions.
Be sure to
APPLY EARLY
as most assessments must be completed fully and submitted before the announcement closing. Agency contact informion Toni Douglas Phone 706-662-0769 TDD 1-800-877-8339 Fax 000-000-0000 crcdvacancyinquiries@gsa.gov Address GSA, Office of GSA IT General Services Administrion (GSA) Office of Human Resources Management (OHRM) 1800 F Street, NW Washington, District of Columbia 20405 United Stes Next steps After the closing de/deadline:
ELIGIBILITY/QUALIFICATIONS
Applicant eligibility and qualificions are reviewed.
REFERRAL TO MANAGEMENT
Eligible/Qualified applicants are referred to management for review and possible interview.
SELECTION/TENTATIVE JOB OFFER
If a selection is made, a Tentive Offer is extended to the selectee and suitability and/or security background investigion is conducted.
FINAL JOB OFFER
A final job offer is made (typically within 40 days after the closing de/deadline for applicions).
FINAL COMMUNICATION TO APPLICANTS
Once the position is filled, we will notify you of your stus. You may also check your applicion stus by logging into USAJOBS and clicking "Track this Applicion" on the Applicant Dashboard. Thank you for your interest in working for the U.S. General Services Administrion! Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help ALL required documents must be submitted before the closing de. Review the following list to determine wh you need to submit.
Resume:
Must not exceed two pages. Refer to the Qualificions section for resume requirements. If you are claiming veterans preference: (a) Copy of your Certifice of Release or Discharge From Active Duty, DD-214 th shows your type of discharge, character of service and the des of your active duty service. (b) If you are claiming 10-point preference or derived preference (spouse, widow/widower, or parent of a deceased or disabled veteran), you must submit documention th establishes your entitlement in addition to the DD-214: VA disability ring letter or other official documention (refer to SF-15 for complete list). SF-15, Applicion for 10-
Point Veteran Preference Note:
If sufficient documention is provided to establish 10-point preference, preference may be granted based on the supporting documention even if the SF-15 is not submitted. If selected, a completed SF-15 required prior to appointment.
IF YOU ARE
Active duty military
  • Certificion on a letterhead from your military branch th includes your rank, character of service (must be under honorable conditions) & military service des including discharge/release de (must be no ler than 120 days after the de the certificion is submitted).
ICTAP/CTAP
eligible
  • submit a, b, and c : (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees:
Submit SF-50. How to Apply Help Submit a complete online applicion including any required documents prior to 11:59 pm Eastern Time on the closing de of the announcement. You can modify or complete your applicion any time before the deadline. Simply return to USAJOBS, select the vacancy, and upde your applicion. For more detailed instructions on how to apply, click here: Apply for a GSA Job. If you are having issues applying to this announcement, you should switch to a different browser, network or device.
Note:
Your firewall may block your transfer from USAJOBS to your GSA applicion. To begin, click the Apply Online button on the vacancy announcement. Sign in or register on USAJobs and select a resume and documents to include in your applicion. Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your applicion from moving forward in the hiring process. Please see Required Documents for additional details. Once you have clicked Apply for this position now , you taken to the GSA site to complete the applicion process. Click the Apply To This Vacancy and complete all steps in the applicion process until the Confirmion indices your applicion is complete. If you click Return to USAJobs or get timed out prior to receiving confirmion, your applicion will not be submitted and cannot be considered for this vacancy.
Note:
Review the
REQUIRED DOCUMENTS
section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). Need Assistance? Questions or issues completing an applicion and/or submitting documention
  • contact fedhirehelp@applygovernment.com or 1-866-656-6831 Monday-Friday 7AM
  • 7PM EST, except for Federal holidays Specific questions on the position
  • contact the HR representive (Monday-Friday during normal business hours) listed on the announcement, prior to the applicion deadline You must receive HR approval before deviing from these instructions.
Be sure to
APPLY EARLY
as most assessments must be completed fully and submitted before the announcement closing. Expand Hide how to apply Agency contact informion Toni Douglas Phone 706-662-0769 TDD 1-800-877-8339 Fax 000-000-0000 crcdvacancyinquiries@gsa.gov Address GSA, Office of GSA IT General Services Administrion (GSA) Office of Human Resources Management (OHRM) 1800 F Street, NW Washington, District of Columbia 20405 United Stes Next steps After the closing de/deadline:
ELIGIBILITY/QUALIFICATIONS
Applicant eligibility and qualificions are reviewed.
REFERRAL TO MANAGEMENT
Eligible/Qualified applicants are referred to management for review and possible interview.
SELECTION/TENTATIVE JOB OFFER
If a selection is made, a Tentive Offer is extended to the selectee and suitability and/or security background investigion is conducted.
FINAL JOB OFFER
A final job offer is made (typically within 40 days after the closing de/deadline for applicions).
FINAL COMMUNICATION TO APPLICANTS
Once the position is filled, we will notify you of your stus. You may also check your applicion stus by logging into USAJOBS and clicking "Track this Applicion" on the Applicant Dashboard. Thank you for your interest in working for the U.S. General Services Administrion! Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Additional locions Fort Worth, TX Tacoma, WA Overview Help Accepting applicions This job will close when we have received 150 applicions which may be sooner than the closing de. Locion 1 vacancy in the following locions: Lakewood, CO Washington, DC Kansas City, MO Raleigh, NC Fort Worth, TX Tacoma, WA No mching locions found. Work site options Telework eligible Yes—This position is full-time in the office. In rare instances, situional telework may be approved on a case-by-case basis. Remote job No Relocion expenses reimbursed No Salary $108,173
  • $158,322 per year If you are a new federal employee, your starting salary will likely be set the Step 1 of the grade for which you are selected. Pay scale & grade GS 13 Promotion potential 13
  • GS-13 Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel
  • For meetings and training.
Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number
I-2026-0006
Control number 889273000

Benefits

  • Paid Time Off (PTO)
  • Sick Leave
  • 401(k) Plans
  • Health Insurance