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Tier 1 Technical Support and On-Site Engineer ThinkTech IT Ridgefield, CT Job Details Part-time $25 - $28 an hour 22 hours ago Qualifications Microsoft Excel Microsoft Outlook Computer hardware Desktop administration Mobile devices Full Job Description About Us ThinkTech IT has been serving corporations nationally since 2018, providing IT Support such as technical helpdesk support, computer support and consulting to small, medium-sized, multi-location and national businesses. It's always been our goal to provide enterprise-level IT practices and solutions to every business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running. Our client is seeking a reliable, customer-focused Full-Time IT Support Technician to provide hands-on, onsite technical assistance to their internal team. This role is ideal for someone who enjoys helping users resolve everyday technical challenges, is comfortable troubleshooting on the fly, and has a strong foundation in desktop/laptop support and Microsoft 365. You will be the go-to person for quick, effective, and friendly support—whether assisting with logins, resolving performance issues, or helping employees get set up with new devices.

Key Responsibilities:

Desktop & Laptop Support Diagnose and resolve computer performance issues, including slowness, freezes, crashing applications, and system errors. Troubleshoot and resolve hardware concerns such as failing components or device connectivity problems. Assist with the setup and configuration of peripherals including keyboards, mice, monitors, docking stations, headsets, and webcams. Login & Access Support Help users with password resets and account recovery. Provide support for Microsoft 365 sign-in issues, MFA prompts, and access challenges. Troubleshoot user account issues using basic administrative tools. Software Assistance Support users with Microsoft Office applications (Outlook, Excel, Word, Teams, OneDrive, etc.). Troubleshoot general software errors, crashes, and functionality issues. Assist with installation, configuration, and updates of standard business applications. Support printer and scanning software setup and connectivity. Internet & Connectivity Troubleshooting Provide hands-on Wi-Fi connection assistance for laptops and mobile devices. Troubleshoot basic network issues impacting user connectivity. Offer support for VPN login issues, access failures, and client-side configuration. Device Setup & Onboarding Prepare and deploy new computers for employees, including OS setup, updates, and application installation. Configure peripherals and ensure full workstation readiness. Assist with onboarding tasks such as user setup and device walk-throughs. Printer & Hardware Troubleshooting Diagnose and resolve common printer issues including paper jams, offline errors, and scanning malfunctions. Assist with printer driver installation, connectivity setup, and user access. Provide basic troubleshooting for other office equipment as needed. On-the-Spot Support Requests Offer walk-up IT assistance for employees needing immediate help. Triage urgent issues and escalate when necessary. Maintain a helpful, friendly presence as the onsite technical resource. Escalation & Coordination If an issue cannot be resolved immediately onsite, the technician will: Create a service ticket Escalate to Tier 2 / Tier 3 engineers when needed Coordinate follow-ups and scheduling Act as an onsite liaison with the ThinkTech IT remote support team

Qualifications:

1-3 years of hands-on IT support experience preferred. Strong knowledge of Windows and/or macOS environments. Experience with Microsoft 365, Outlook, Teams, and standard office applications. Ability to troubleshoot hardware, software, and connectivity issues efficiently. Excellent communication, patience, and customer service skills. Ability to prioritize tasks and work independently. Why Join? Part-time schedule Great opportunity to grow IT support skills Friendly, team-focused work environment Work directly with end-users and make an immediate impact

Work Location & Hours:

One location, Monday - Friday 8:30am - 5:00pm We look forward to meeting you! ThinkTech IT, LLC is an equal-opportunity employer.

Job Type:

Part-time Pay:

$25.00 - $28.00 per hour

Experience:

On-Site Support:

1 year (Preferred)

Work Location:

In person